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Splash Screen
Why is there a "Bitdefender.Awake" splash screen in the bottom right hand corner at startup? I don't remember a setting for this and I don't want it installed. Can someone please tell me how to get rid of said pop up or splash screen? I am using Windows 7 x64 with Bitdefender AV plus 2015
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Firewall General Rules
Windows Explorer traffic on HTTP / FTP Allow or deny HTTP and FTP traffic from Windows Explorer. By default, this type of connection is denied. I don't understand why traffic is denied by default from Windows Explorer. Doesn't that stop me from uploading files to anyone. On one point it allows web browsing but stops other…
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Bd Antivirus Plus Security Widget Section Is All Blue
I am running Bitdefender Antivirus Plus which obviously comes without a Firewall. The issue is with the Security Widget that seems to have the section on the left side for "Firewall Activity" has gone totally blue. One day when I was doing a scan the blue just filled the section and never went away. I have this running on…
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Vsserv.exe Showing Boot Degradation In Event Viewer
This application took longer than usual to start up, resulting in a performance degradation in the system startup process: File Name : vsserv.exe This is he error I am receiving in Event Viewer. I just reformatted my Acer Aspire and reinstalled BitDefender Antivirus Plus. I wanted to decrease my boot time not increase it.…
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Bitdefender Rescue Disk
How am I supposed to run this thing. I wanted to scan my laptop outside of windows and was told the best way was to do it with a Linux based rescue disk so I downloaded BD's and booted it andd got to the scanner part but it kept failing due to no internet connection, but I had one when I started. Can you not run these…
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Definition Updates Seem To Need Reboots Daily
I have never had to reboot bitdefender antivirus update so much in my life. Almost daily I get 2 events asking for update reboots. Is this normal in BDAV 2013? I never had more than 1 when I used BDTS 2013. The definition updates rarely had reboots. What is going on with this?
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From Wireless To Wired
I just changed my laptop from wireless to wired because I don't move it at all and I feel I am safer with the ethernet plugged in. Aside from that I have a smaller 15" Acer that I can use wireless if need be. Anyhow, what I was wondering was changing the settings in the firewall. When I first opened the firewall where you…
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Another Security Product Co-existing With Bdts 2013
I was wondering if anyone has another security product or 3rd party scanner installed alongside Bitdefender 2013? The reason I ask is before I installed Bitdefender Total Security 2013 I had both Pro versions of Superantispyware and Malwarebytes AntiMalware. I know that BD doesn't allow for install of their own prduct if…
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Nobody Home
I can't ever get anyone to answer in the Safego section about problems in Facebook so I'm going to try here. I get this notification from Events about some link on my Facebook page being infected yet Bitdefender never seems to do anything about these links or infections that I know. I at one time had 33 of these links of…
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Safebox Slowing Down Boot Times
I noticed after running Bitdefender for a while that my boot time was beginning to take a hit so I went to the Event Viewer to check the boot times in the logs. One thing that was causing the time or extra boot time was the Safebox service by bitdefender. First I looked at what it was in BDTS 2013 and it would appear that…
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What To Do About Supposed Infected Items
Since I have ran Safego, the same alleged infections or scams or whatever are still there from months ago. What good is this app if it can't resolve this stuff. I've ran scans for malware and it never finds any yet this stuff is constantly being flagged as malware. Yet what can I do about it? I get a prompt to go to my…
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Bitdefender Toolbar
Could someone please explain to me what the BD Toolbar does and where is it? Is it invisible ? Does it run in the background in some kind of silent mode. I don't see it and when I don't see it how can I know it's function?
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Google Chrome Settings
In my google chrome browser I noticed in settings that there is a checkbox for "Enable phishing and malware protection" under advanced settings. I have this box checked. Should it stay checked or am I going to have a problem because of additional protection, even though I didn't install anything? I think this is just…
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Bd Total Security 2013 Tray Icon
I was reading in a forum thread where one of the posters was complaining about his Bitdefender tray icon or the one on the taskbar was white in color. The only color mine has ever been with "Total Security" is white. Is that the color that it's supposed to be, white? I know that some of the other products have different…
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Bitdefender Services Are Now Loading Please Wait
C'mon man. Again! This is driving me crazy. It appears to be running but how can it be protecting me if the services are now loading, please wait..... I opened Services in Windows 7 x64 Home Prem. and noticed that Parental Control service is disabled, but that is disabled because I never wanted it enabled from the start. I…
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Mapi Account In Ms Outlook 2007
My Hotmail account runs through MS Office Outlook 2007 by the Outlook Hotmail Connector. The Hotmail account is MAPI which is neither POP3 or SMTP so my question is do I need to even run the BD Antispam module if my account is neither POP3 or SMTP? From what I have read BD Antispam only works if the accounts are POP3/SMTP.…
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Update Restarts Twice In A Day
I am running BDTS 2013 on a windows 7 x64 HP laptop. I have noticed today the little number 1 in the top section of the BD Widget. I know to click the number which takes me to the event . Once there I was told twice today that my computer needed to be rebooted to replace all files after the BD Update. I have rarely ever…
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Problem With Outlook And Bdas Toolbar
When I boot in the morning to turn on my machine I get a message from I believe Windows stating there is a serious problem with the BDAS Toolbar and it goes on to ask me if I'd like to disable this toolbar and check for an update. I did that once and it was a while before I was able to reset this toolbar and get it up and…
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Icon Keeps Hiding
It seems about half the time my BDTS2013 icon doesn't appear in the tray or taskbar. Anything I can do to get this icon to reappear permanently? I am running Windows 7 x64 Home Prem. The install went fine and I used to have this problem with BDIS2012.
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Bdts2013 Just Doesn't Install Right
I am just about at the end of my patience with this program. No icon-Security Center warnings- bitdefender services are loading. These are all the things I get from this program and I just don't have time for it anymore. I went through my registry and deleted all registry keys and there were a few from another security…
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Bdts2013 Just Doesn't Install Right
I am just about at the end of my patience with this program. No icon-Security Center warnings- bitdefender services are loading. These are all the things I get from this program and I just don't have time for it anymore. I went through my registry and deleted all registry keys and there were a few from another security…
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Bitdefender Services Are Now Loading Please Wait
I just installed a new BDTS 2012 2 year subscription and I already have the "BitDefender Services are now loading please wait" running in my tray. Is this going to be an ongoing thing and how do I just get it back to protecting me without stuff like this. Isn't it just supposed to say I.m being protected? Please tell me…
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Data Protection By Itself
I'm just a little confused by the Data Protection settings in BDTS 2013. If I am not going to create any data protection rules individually should I just leave the top box checked to "OFF"? I am assuming that this form of data protection is for like credit cards and bank data, things like that? I guess what I want to know…
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Network Details Settings
I'm a little confused on these "Network Details" seetings. I know my laptop is "Home" so that is not an issue. Should the Stealth Mode remain "Remote" and "Generic" remain yes? I'm just using a laptop like a home PC with a router. It doesn't leave the house so I just need to keep the settings basic. I read the .pdf for…
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Bitdefender Avc Hv
In my device manager in Windows 7 I have 2 listings for the Bitdefender AVC HV. One is working properly and the other has the yellow triangle on it which appears to mean it isn't working properly or it doesn't exist. How many of these are their supposed to be and what should I do if anything about them?
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Autoscan Settings
Re: [Ticket ID:201203021025612] This is the ticket # that I currently have going and I wanted to add something to it. I noticed that if I run VLC player2.0 the autoscan disables and when I stop it, it re-enables. Now I'm not a tech but I do know that the autoscan feature shouldn't disable over running a Media Player. Is…
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Managed Pc's Set To Zero
I also have 2 laptops on this managed network and it says 0 on the managed PC's. I read a previous post about the same exact problem but there was really no resolution other than to run the support tool and send in the log so I will await instructions.
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"last Scan" Not Updating
Why is this part of this Security Suite not updating. There is absolutely nothing wrong with my system and yet this part of this suite is about the only thing that doesn't update. Why is that? It is just too hard to understand which scan this app is talking about. Can't be a Full Scan, because I've done one of those within…
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Last Scan: Updating Wrong
I know this subject has been beaten to death, but until it's fixed one way or another I'm going to try and get this figured properly. The last Scan on the Interface of BDIS 2012 is still not updating. Mine has last Scan 3 days ago and that is not correct. I know you told me once before that I had Peer Block installed and…
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Full Scan Settings
I ran a full scan today and when I went to check the reolved issues at the end of the scan there was one so called Infected item with a name of Gen Variant Barys 1882. The problem I have here is that BDIS didn't just put this in Quarantine but it totally deleted this item which in my opinion is just wrong. This could be a…
