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Comments
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Hi there, I am having a problem with BD IS 2011. My real time protection is not working and my virus scan module is unavailable also. I tried working through the steps in the kb for the real time protection fix, including the two patches, but they didn't work. Patch 2 constantly gave me a "installation failure" error. This…
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Thanks for the reply. Rather than waiting for a reply I went ahead and used the Repair function and that seems to have done the trick. I will keep this thread though for future reference. Thanks.
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Hello Topdoggg, In order to solve this issue please follow the steps below : 1. Download the "support.exe" tool from the next link : http://www.sendspace.com/file/ltn489 . Do not run it yet. 2. Start your computer in Safe Mode. - restart the computer; - repeatedly press the "F8" key several times before Microsoft Windows…
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Hello det5683 ,Topdoggg and Matthewyoung003 , Because there are multiple factors that can cause this issue , we have created you support tickets and sent you an email for further investigation . Please reply with the reports that we need. Thank you . Because the error seems intermittent - meaning it will work for a while…
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Hi there, I too am having this same problem over and over again. I've applied the patch and it seems to work for a few days and then messes up again. Too bad, BD has always been really great to work with, but if I can't trust my virus scanner, then I have to go elsewhere. Can you say lost lifetime value of a customer. . .…
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Thanks for the replies. I have been away for a while so sorry for the delayed response. I was not able to find this file even after changing the folder view permissions but I think I may have emptied my recycle bin. Either way, I've run a deep scan and Bitdefender found nothing and my system seems to be running OK so I'll…
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Thanks guys. I ran a deep scan and this time BD deleted the files, then I opened Thunderbird offline and compacted the folders and rescanned and the viruses are gone. Thanks for the advice. J.
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Thanks Niels, Sorry for not responding sooner. I actually ran the repair function and that seems to have fixed the problem, but I appreciate your taking the time to reply. Jim
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Hello Topdoggg I recommend that you change the port. Because mostly that port is used for sending spam. But not all isp blocks this.To see if your isp blocks enter the commands that you also will find in the link I posted. For the rest you have to use the default ports of your isp. Regards Niels Thanks Niels, I will give…
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Hi Topdoggg, If you cannot find the solution in the article that Niels posted, please go to C:\Program Files\Softwin\BitDefender10\Firewall\Profiles\, put all files from there in an archive and send it to me (attach it to a PM). Maybe I can find what's blocking Eudora from accessing netidentity. I don't guarantee anything,…
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Hello Topdoggg You can try this: http://www.netidentity.com/Support/TechSup...ngProblems.aspx By changing the port 25 into 587 as described in that article. Did you change the default ports of eudora? Can you please post the ports here? By doing this: Open Eudora Scroll down in the navigation pane and click Ports. View the…
