Venturer

If i launch Bitdefender repair task the yellow mark disappears and Bitdefender version reverts back to 18.17. But even when it's back to 18.17 the Bitdefender AVC HV is stil updated to 10/2014 version. Problem is when i update to 18.20: yellow mark reappears. I have a system with the following components: OS: Windows 8.1…

For the ITALIAN version latest Bitdefender build is 18.20! There is no 18.21!

Hello Venturer, Run a repair in case something corrupted during the download. Control Panel - Programs and Features - Bitdefender 2015 - choose "Repair". Wait for it to complete and reboot. Ro. I already did that! With "REPAIR" it reverts back to version 18.17! Then when it upgrades again to version 18.20 Yellow mark…

Hello knock knock; anyone here?

Today i deleted succesfully many of my "garbage devices" in my main account but i still can't delete all of them from myBitdefender interface.

Hello and good week to everyone. Today i created a new mybitdefender account and it works flawlessly: i can add or remove devices without problems. The issue is with my old initial bitdefender account that i use from home LAN: i can't remove devices yet. Christian can you clean all my devices in mybitdefender account for…

Sorry i'm really a noob: i noticed just now the "remove device" option. But the problem now is: if i click on remove device it tells me the device was removed but if i refresh the page the device is still here!

Hello Christian. I hope you had a great weekend too! Today i tried to access my safebox through "MyBitdefender" account page. When i click on "Safebox" in the broswer it appears the"loading wheel" and it still in loading! Something wrong i think. Any news? Edit: I tried now and i can access my personal Safebox page under…

Hello I have forwarded your account to our Safebox Team and they will investigate the current situation and clean the content after that. Have a great weekend. Hello Christian. I hope you had a great weekend too! Today i tried to access my safebox through "MyBitdefender" account page. When i click on "Safebox" in the…

Hello Please send me a PM with the email address used for the MyBitdefender Account. Do not post it here. Thank you. PM sent! Hope you can solve the problem and i can finally manage safebox! Bye

Hello Please log in with your Bitdefender Account here: https://my.bitdefender.com/ After that, go to Services->Safebox https://my.bitdefender.com/en_uk/my/#page=safebox.index You should see there all the files and you can manage them online. Let me know if you have other questions. Take care. Hello Christian and thanks…

Hello Something is modifying those files. Bitdefender doesn't create snapshots if the file has not been modified. Please check it out and let me know. Thank you. Here we go again: Safebox is full again! I did something wrong with autosync and now it appears a yellow Bitedefender B telling me safebox is almost full! Can you…

Hello Christian I think it's useless i generate a "report" because i uninstalled completly Bitdefender 2012 Total security and cleaned the system with Bitdefender uninstaller; then i reinstalled it from scratch and now the Bitdefender system driver is updated correctly. Perhaps this "update bug" is present only for old…

Hi Thank you for your PM. Please tell me if one of those folders/files are shared in your home network. Do you have any other users that are using your machine? Have a nice day. Hi I'm the only and Administrator user in my machine. I don't think the files are shared in my home network; however in Safebox "virtual shared…

Hello I've tested the Safebox and it's working as it should. Could you please tell what files do you have in that folder? (I'm taling about those 350 MB of data). Thank you. I sent you a PM with the neame of the shared folders and files. I i leave AUTOSYNC Safebox option ON it continues to syncronize more and more data…

Hello Bitdefender saves all the snapshots of those files. For example if you put 350 MB of data in that folder, but you constantly modify a file, all the versions of that file will be saved online so you can restore the file to one of the previous states. Please let us know if you have any other questions. Thank you. Thank…

Hello Thank you for your feedback. I will forward your request to our Dev team. Also, I've sent your request to the appropriate department. Thank you. I see you empty my Safebox Virtual disk and that is ok but......SOMETHING WRONG HERE: again i put only 350mb of data in Safebox shared folder and now i see Safebox is…

Hello For security reasons, you can not manage the backup data from your account(modify/delete). Send me a PM (Private Message) with the email you used to register BitDefender and your current license key and I will forward your request to delete those files. Before this, make sure that you have the data saved locally.…

Hi Venturer, Follow the steps explained in THIS article then send me a PM with the generated log file. Looking forward to your answer! Hello Dany! I ran supporttool.exe and followed the istructions but it seems to be hang at "executing tools" step! It's more of 25 minutes i m waiting and the bar is still at 0 at executing…

Hello, The analysis of the logs came with the following results: - BitDefender real time protection driver was not installed - you have MalwareBytes installed: please uninstall it using Add/Remove Programs in Control Panel - I have noticed a suspicious driver (possible malware) being present in your PC: WinVd32.sys - in…

Hello Venturer, In order to solve the Windows Security Center issue, please follow the steps below: 1. Go to control panel and open Administrative tools. 2. Click on services. 3. Stop this service: - Windows Management Instrumentation 4. Set it to Automatically start. 5. Remove the directory…

More details: i was wrong about 2011beta. Control center do not say antivirus is not active but says antivirus and antispyware is not updated! Even if i click on "update now" 2011beta tells no updates are available!

Hi Venturer, Please provide me with the error message or what exactly is happening when you try to update. Also mention what BitDefender are you using and what build. To find the build right click on BitDefender icon then choose 'About'. @Tony: please provide me with the ticket ID via PM. Thanks ! Regards, Hi Dany! On…

More infos: i suspect update looping doesn't affect update itself! I rebooted the system and antivirus engine and virus signs versions changed so i think the antivirus is still updated even the updating procedure is looping! Bye!

I have the same problem on a Windows XP System with Total Security 2010 installed! Update procedure is looping. No problems on my two other systems with Vista a Windows 7!

Hello Venturer, A solution will be to reinstall BitDefender using the latest kit from our website :http://download.bitdefender.com/windows/de...ty_2010_32b.exe or simply follow the steps from the next topic and send me a PM with the support tool report in order to investigate what is causing this sittuation. Thank you. I…

Hello Venturer, You should simply open BitDefender in Expert Mode, click on the Update module then hit the Update now button. Reboot your computer if you are asked. After you restart your computer, in Expert Mode, click on the Registration module and tell us what BitDefender version do you have. It should be 13.0.18 . If…

Hello Venturer, Please browse to the next location : C:\Program Files\BitDefender\BitDefender 2010 , look after the file : fshredctx.dll, right click on it, choose Properties then click on the Version tab. Please tell us what is the version from your computer. It should be : 13.0.17.1 . fshredctx.dll is version 13.0.2.73…

I noticed it happens with PC that have SiS chipset! I own an old notebook Asus A6KT (Sis chipset) and right click hangs with Bitdefender installed with Windows XP. Same behaiviour occours on a Fujtsu Siemens SCALEO Pentium 4 3.06Ghz with Asus Sis Motherboard and Windows 7 x32 installed. I hope this info will help you!

Hi Venturer if you reinstall BD, your security centre should detect it again. Hemanth Is there a way for fix this issue without reinstalling BD 2010? Perhaps through BD updates! Uninstalling....rebooting....reinstalling......rebooting again.......scanning system again.....it s so boring!