agozob · Team Lead, Cyber Threat Intelligence Lab · BD Staff

What I meant is that the verdict is given by a rule which matches the APK file. No runtime information is taken into consideration.

Hi! It's a "classic" detection, created by researchers. It has nothing to do with App Anomaly Detection.

Yes, it is harder for a ransomware to encrypt user data on a stock device but it's not impossible. I haven't seen Android malware that is specifically targeting rooted devices only, but some do use root if it's available. The logic is usually something like "if the device is rooted then escalate privileges and drop all…

Hello there, As stated by others in this thread, we indeed do not scan the system apps, but we do scan any updates that might occur for system apps (since those can be uninstalled). Also, I previously answered this question in another discussion: https://community.bitdefender.com/en/discussion/comment/333556#Comment_333556…

Salut! Încă se reproduce problema cu ultima versiune de Bitdefender de pe Play Store? Dacă da, îmi poți spune ce opțiuni ai activat în aplicație (ex. Web Protection, Scam Alert, etc.) și dacă ai activat permisiunea de Accessibility pentru Bitdefender? Poți încerca să dezactivezi toate aceste funcționalități iar dacă asta…

Hello again :) I'll try to answer all of your questions regarding App Anomaly Detection (AAD). Brace yourselves, it will be a pretty big reply. To put it short, what AAD does is to monitor the behavior of all applications, continuously and in real-time, directly on the user's device, to predict and detect potential…

Yes, using any certificate other than the ones generated by the original developer indicates that the app has been tampered with (not necessary with the code but maybe resources, such as images). This is true especially if the app is signed with a test key. My team and I do not deal with UX but I'll run your feature…

Hello, There is no option to exclude a certain path or app from detection in Bitdefender Mobile Security and it is unfortunately not a priority for us to implement such a feature. This is mostly because the detected threats are not automatically removed on Android (like they are on Windows for instance) so they can simply…

Hi there! Thank you all for taking your time to provide input on this issue, it really means a lot! :) I was able to reproduce the problem using the steps @Jimbo_Check provided in the comment above. We'll do our best to resolve this as soon as possible. I know it's inconvenient, but until a fix is released you can just…

Hi there @henryvoll! If you open the device Settings for Bitdefender Security and go to "App notifications", there should be a "Notification categories" button (the names could be a bit different on your device) which leads you to a page allowing you to disable certain types of notifications. Toggling off the "Offers" and…

Hi there, As others suggested in this thread, there is no reason for us to scan the system apps because a stock device made by a reputable manufacturer will never contain malware in its system files. Additionally, system apps cannot be uninstalled and scanning them will only significantly increase the time it takes for a…

Hi there, given your description of the problem I also highly doubt that your issue has anything to do with the Bitdefender app. If the issue happens again, you could try uninstalling Bitdefender and see if anything's different. Some weird issues can sometimes arise, like @Flexx mentioned, but the issue seems rather…

Hello @Cuse165, Here's my input to your suggestions: This is a good feature idea and we will take it into consideration. Even though a full app scan requires the APK to be either downloaded on the SD card or installed, it is possible to provide some insight about a Play Store application before installing it. I do not…

Hi there @moniuch, It sounds like the OS is putting the app to sleep (either because of battery optimizations, doze mode or a similar mechanism). In this case there is unfortunately nothing we can do about this problem. What you can do is to try and reduce the chances of Android putting the app to sleep by toggling some…

Hi. It would be very helpful if you would let us know more details about the issue. What is the Android version of your device and what Bitdefender Mobile Security version is it that is causing the issue (you can check it in Settings -> Apps)? Also, what features did you enable in Bitdefender (such as Scam Alert, App Lock,…

@Flexx, I unfortunately do not have enough insight about Bitdefender Mobile Security iOS to tell you exactly what might cause these issues but I will try to provide a point of view which will hopefully help. After reading this thread it seems that the battery drain is linked with the Web Protection feature. My input about…

Hello! Sure, I can try to help with this issue. @Anson, could you please provide more details about your problem? If I understand correctly, you received a URL from a trusted WhatsApp contact, which you consider as clean, and it was detected by Bitdefender Mobile Security. If so, can you provide the link causing the…

No problem, @Nunzio77. Since my activity is focused on Android research and development, I can unfortunately only answer questions about our Android applications. Thank you!

Hello, @Nunzio77! Thank you for your suggestions! The automatic start setting seems like a good idea. It does look like it's a relatively new OS feature and I think it was only implemented by some phone manufacturers. I thing it's worth looking into this. I see your point about the icon of the Bitdefender Free application…

Hello @Flexx, Sorry for the late answer, I had a very busy week. I can see how these features would help you in the given scenarios, but keep in mind that they are some quite rare use cases and only a few people would benefit from implementing them. I will send your request through, but that's most I can do, I couldn't…

Hi, @Flexx! I do deal with both creating Android malware signatures and with the development of multiple detection technologies used in the product. Sure, you can leave your feature suggestion here but, for the record, the most I can do is pitch it to my team :)

Hello, Bitdefender Antivirus Free offers malware protection only and we unfortunately do not have any plans to integrate this feature in the free version. If you want to try out Chat Protection, you can get the paid version of our Android app (Bitdefender Mobile Security) and register for a free 14 days trial. Thank you…

I agree, it would be great to see support for as many apps as possible in the future. From the list of apps you enumerated, Instagram makes the most sense, since scam campaigns started to rise on the platform, so supporting it would probably be top priority. You'll hear from us whenever this would be ready :) Again, thanks…

Hello, Flexx! I am glad you asked these questions, I think they are very well thought! The reason why Chat Protection only works with WhatsApp, Messenger, Discord and Telegram for now is because statistics show us that by only supporting these 4 applications we help BMS users deal with most of the URLs that they receive…

Hi, Bradley! Bitdefender Chat Protection is a feature that assures our users that they do not get tricked into visiting malicious websites sent in a live chat session in one of the supported apps. Every chat application is responsible of properly encrypting the data which they store on the device and send over the…

Hello, Scott! I would say that a smartphone and a desktop or laptop can be just as secure if they are properly setup. Having the Bitdefender Mobile Security and Bitdefender VPN apps on your device will offer you the level of protection needed for safe mobile banking. I recommend that you use Safepay on desktop whenever…

Hello, Fedor! It is difficult to say how long it took for the development of Chat Protection as a whole, since we are continuously working on improving the feature and it is also linked with other technologies that were created and perfected over the years. Chat Protection works by scanning the URLs inside supported…