bbriley42

I am trying to install 2013, but it doesnt start the download, is the server down?? I have uninstalled 2012 with the tool. Jeff Hi Jeff, based upon my own experience, and if you want your license from the 2012 version to transfer to the 2013 version, it is best if you first re-install the 2012 version. You may or may not…

Can we activate Bitdefender Total Security 2012 key on Bitdefender Total Security 2013? Because i bought 2 years licenses for 6 laptops last year. Thanks alot I was able to make that new installation successfully with upgrading from Internet Security 2012 to Internet Security 2013. The ONLY method that worked for me was to…

Hello, I installed succesfully Bitdefender ® Antivirus Plus 2013 on a Toshiba laptop running Windows vista Home Premium (SP2). Other security software installed: Comodo Firewall. Everything was working, but the first time after the installation the pc is switched on again, after a few second the desktop has appeared, I got…

Nice self diagnostics, Bob :) Hi Columbo! I "had" to respond to your note about 'self diagnostics!' In a human sense (not a narrow tech sense), 'self diagnostics' is a central part of our life task, I believe. The problem with each of us isn't life itself - it is the "filters" in our perception of life that we have set up…

Hi, - SNIP - Do I misunderstand something here, or indeed is there an error? I.e., should the license have transfered to AV Plus 2013 with 350 days remaining? Thanks for any help here! SOLVED!!!! I started all over again! I removed AV Plus 1013 (using the Windows 7 program remove window). I then installed AV Plus 2012. All…

I had major issues (Windows 7 not opening / system crashes) immediately after installing BD TS2013 so I had to contact BD support. Amidst their analysis of conflicts from the zip file sent to the them was this:- When Trusteer Rapport is installed on the PC, the RapportCerberus64 driver is entering in conflict with the…

Trusteer Rapport not compatible with BD TS2013 - caused major problems getting back into windows 7 after a reboot. How did you discover the conflict with Trusteer Rapport? That is very interesting, as I have had trouble on reboot with IS 2013 and have finally gone back to IS 012. I, too, have Trusteer Rapport, which helps…

-BIS 2013 not compatible with Internet download manager 6.12 beta. -It make IDM continue downloading when I stop it OS: Windows 8 RP x64. Post other softwares not compatible here I have had major problems with Internet Security 2013. I finally uninstalled it this morning and went back to Internet Security 2012 - and the…

Problem solved! I just did a complete removal of BDIS 2013 (from the Windows uninstall page) and rebooted. I then did a brand new installation and the program is running 100% active and well, with all features! Thanks to the BitDefender Support team during all of this time. I made an error - not ALL features are working -…

You can turn on Anti-spam? I just tried. I could not turn it on - I hadn't even tried to turn it on during the initial installation of BDIS 2013, thinking that it was an optional feature that I didn't need, anyway (I have gmail, which pretty well keeps spam out of my inbox). Thanks for asking, however!

On newly installed Total Security 2013 package, I'm getting a "Critical issue to fix" which turns out to be "On-access scanning is disabled". Can seem to fix it. What do I do? Problem solved! I just did a complete removal of BDIS 2013 (from the Windows uninstall page, and NOT using the built-in repair feature (which is…

I've just uninstalled BIS and reinstalled it. After that, I didn't update and disable auto update. So I don't see problem with Firewall when downloading. I won't update until tomorrow to be sure that problem after I update. Problem solved! I just did a complete removal of BDIS 2013 (from the Windows uninstall page) and…

I've just uninstalled BIS and reinstalled it. After that, I didn't update and disable auto update. So I don't see problem with Firewall when downloading. I won't update until tomorrow to be sure that problem after I update. Based upon several steps I took, following directions from the BD Support team, I used the BDIS 2013…

On newly installed Total Security 2013 package, I'm getting a "Critical issue to fix" which turns out to be "On-access scanning is disabled". Can seem to fix it. What do I do? I just installed Internet Security 2013 about 20 hours ago, and after several hours, I also got an alert that "on-access scanning" is disabled -…

Hi Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If the file is too big to attach it, upload it on http://www.sendspace.com or http://www.mediafire.com and send me a PM with the download link. If you were already…

- SNIP - Can you tell me whether or not program updates will be installed automatically? I looked at "My Bitdefender" account and I couldn't find a page for downloading any product updates during the year. Christian, I am sorry to have bothered you needlessly! I found the answer right here on the forum - the product…

- snip - Please check again these. Also, make sure that you have the latest product update installed. Take care. Thank you for your note, Christian. The virus definitions are updated regularly, as you know, but I don't know if program version updates (I have Bitdefender Internet Security 2012) during the year will also be…

Hi Bob We do have a these functions for the Bitdefender icon in system tray. If you turn off the Auto Scan, the icon will be black with a yellow "B" letter. If you turn off the firewall, the icon will be black with a red "B" letter. Basically when the product has to warn the user about something, it can do it through the…

Hi Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If you were already asked to generate the log file, disregard the message above and just post the ticket ID. Thank you. Hi Christian - I am now satisified with the way…