Try This Solution For The Problem

I've just uninstalled BIS and reinstalled it.

After that, I didn't update and disable auto update. So I don't see problem with Firewall when downloading.

I won't update until tomorrow to be sure that problem after I update.

Based upon several steps I took, following directions from the BD Support team, I used the BDIS 2013 "repair" option, which turned out to be a remove and reinstall operation. It went fine - except that after I rebooted (as the repair program told me to do), I couldn't re-start Windows 7 at all! Even the Windows install disk, "repair the system start" option, didn't work at that point. I am not completely sure that this problem was directly connected to BDIS 2013. I then had to do a "windows restore" operation. That whole thing scared me. With the system restore, BDIS 2013 is still displaying false "on-access scanning is disabled" messages, but my on-access scanning is still on (even though part of the program doesn't know it). I do know that the BD Support team is working hard to find out why these false indicators (i.e., on-access scanning is disabled) are popping up and can't be fixed.

I am tempted to do a complete removal and the re-install from scratch, but I'll wait a week or more on that to give the BD Support team time to look for a "fix" first.

P.S. I do make backup images of all my three HD's every Sunday evening - onto an external USB hard drive, just in case everything fails!

I've just uninstalled BIS and reinstalled it.

After that, I didn't update and disable auto update. So I don't see problem with Firewall when downloading.

I won't update until tomorrow to be sure that problem after I update.

Problem solved! I just did a complete removal of BDIS 2013 (from the Windows uninstall page) and rebooted. I then did a brand new installation and the program is running 100% active and well, with all features!

Thanks to the BitDefender Support team during all of this time.