ediloso97

Hello, When you get the message from the screenshot (No account created) please open Task Manager and check to see if the following two processes are loaded: - vsserv.exe - seccenter.exe - bdagent.exe Last but not least please provide me with the email you used to send the log files to us so I can start the analysis.…

I have sent the file download link to support@bitdefender.com If you need the link to to be sent to another email, let me know the new email. Val

To present you the exact behavior, if the BD works fine, next time I restart it BD will not work. And if it is not working after restart it will work... This behavior is constant! Regards, Val

Hello, In order to troubleshoot the issue you are encountering we would like you to follow the steps below: 1. First please unplug the internet cable from your computer or disable the Wireless adapter if you are using one 2. Click on Start and then choose My Computer/Computer. 3. Browse to: C:\Program…

Hi Val, Please provide me with a screenshot of the Registration tab. Regards, Here are the screenshots: 1. The Registration tab when BD works fine 2. After restarting, the Registration tab when BD doesn't work: 3. After a few seconds with the Registration tab open I get this message: Thanks,

Hello, Even I've been deeply affected by yesterday's issue, I have managed to restore all my data...so no data loss only weekend time. As a "private virus fighter" and Bitdefender customer I may say that indeed Bitdefender is the best on the market so far... As an example, two years ago my computer was protected with a…

HUGE DAMAGE TO MY COMPUTER!!!! AS A BUNCH OF WINDOWS DLL WERE DECLARED INFECTED AND QUARANTINED, WHILE RESTARTING THE COMPUTER THE OS (XP64) DIDN'T WORK. NEED TO REINSTALL OS....DATA LOSS...FOR WHAT....FOR A STUPID CODER WHO RELEASED AN UPDATE WITHOUT TESTING IT ON HIS COMPUTER!!!!!!!!!! GREAT DISAPPOINTMENT!!! PS.…

By the way I'm on XP64

Same problem here. Registered OK but can\t activate it (no internet connection) I too have got the problem that I can't create an accont or login (no internet connection), but Bitdefender did confirm my license is valid. Can I have the e-mail with the workaround, please?