firstfast

Hello, In regards of the malware issue you I have noticed that my colleague Cristian Raducu sent you an email earlier today requesting you the scan log so we can provide you with the appropriate resolution. You can find the email content below: Also the info on how to retrieve the scan log are enclosed in the sent email.…

Still waiting for some help. Anyone here?

Hello Firstfast, How do you know your PC is infected with the 2 mentioned viruses ? I have created a ticket on your behalf with ID: 201103221010382. Please check your email for further instructions. Regards, Sent all the required info and still waiting for help. I have sent screen shots of the bitdefender notice that pops…

Look on the Tune-up-->Optimization tab. If it is checked, uncheck the option to run a scan when the system is idle. Thanks, that solved one problem. Now if it would only keep running and stop having the serious errors which require a reboot.

Got the call and spent several hours with the Tech working on my computer. I'm happy to say I think the issue is solved. Couldn't follow all the steps the tech was doing but bottom line the issue seems solved. Time well tell. Problem is not solved once again the software is not responding...

Hi, I received your email but not sure the 9 you are referring to so I presumed (hate to do that) that you are talking about 9PM. There are 7 hours delay between us. I will try to give you a call after 11 AM your time (in about 15 minutes). Got the call and spent several hours with the Tech working on my computer. I'm…

Hi Bob, The reason you have the services not responding is because the real time protection driver is not correctly installed in your PC. You only have the Firewall driver correctly installed and running. Check your email for further instructions on how to troubleshoot this issue. I sent two emails with dates and times.…

Thanks for the welcome. Glad to hear it works for you but it doesn't work for me and I real tired of finding no protection on the computer every time I sit down to it. I need this problem solved

I have a problem with Bitdefender Internet Security 2011, I use Windows 7 64 bits. After 5 min from opening the computer, i have a message - Bitdefender has encountered a critical error - and is asking for a restart. After restart, the red icon from taskbar is becoming grey and i have the message - Bitdefender services are…