garioch7 · Defender of the month · ✭✭✭✭✭

@Chris_Munday , @JustOneMoreUser , My second computer got the update today. Have you members received the update to Version 27.0.35.147 yet? Have a great weekend. Regards, Phil

@TallRusty , My question was perhaps too vague. After the reinstallation, have you turned your phone off and then turned it back on to see if the problem reappears? I am seeing the issue for about the first 30 minutes after I turn my Samsung Galaxy S21 phone on in the morning. It is off all night. Then the notices clear…

@Hossam , I see that you have posted there. Good for you! 👍 @Flexx , would be so kind as to close this topic. Thank you, and have a great day. Regards, Phil

@TallRusty , Welcome to the Bitdefender Forums. This is a new bug just reported in the last few days. You probably didn't have to uninstall and reinstall. Please turn off your phone and then restart it. Is there still a problem? Have a great day. Regards, Phil

@Flexx , Confirming issue. After my Galaxy S21 starts, the two components show that they are off. After 30 minutes or so, the messages disappear. It could be a UI bug . . . Have a great day. Regards, Phil

@JetCanada , Great to hear that you got it fixed. 👍 Thank you so much for posting back. This will help other users. Have a great weekend. Regards, Phil

@Hossam , Welcome to the Bitdefender Forums. I think that this topic should be in the "Product features and Ideation" Forum so it will come to the attention of the developers. @Flexx , I think that enhancement idea should be moved. Alex doesn't seem to have been around since April 22. Have a great day. Regards, Phil

@mrbit24 , Thank you for your post. This seems to be a very problematic bit of behavior from Acronis. One of the reasons I abandoned Acronis many years ago was problematic behaviour with their backup solution long before they decided to venture into the cybersecurity field as well. Please keep us posted. I apologize that…

@camarie , Thank you for posting back. I appears that @Alexandru_BD is away and @Mike_BD has been inactive for weeks. Is there any other staff member who can help the Forum users until one or both of them return? The traffic continues to increase on these Forums, thanks to the commitment of BD to excel, but sufficient…

@kokod , Welcome to the Bitdefender Forums. @Alexandru_BD , @Mike_BD , this appears to be a CloudFlare error that can only be fixed at your end. Would you be kind enough to investigate the issue for this member? Thank you, and have a great day. Regards, Phil

@JetCanada , We are also running Acronis Cyber Protect on all PCs for backups. That may be your issue: running two anti-virus programs simultaneously. That will cause program conflicts and all sorts of other computer issues. You should only be running one real-time anti-virus protection program. @Alexandru_BD , @Mike_BD ,…

@MartijnS , @Alexandru_BD must be away. @Mike_BD , @camarie : Can anyone update this user on the status of his ticket? Thank you for your patience. Hopefully, one of the three Bitdefender staff members pinged will respond . . . Have a great day. Regards, Phil

@observer , @Alexandru_BD , @Mike_BD , @camarie : Are you able to assist and update this user? (ticket 1009180618) Once again, I am sorry for your problems. Perhaps one of the three Bitdefender staff members will respond . . . Regards, Phil

@Christine G , I would recommend that you contact Support. I have not seen reports of this type of issue here. Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option. Good luck, and have a great day. Regards, Phil

@mrbit24 , Welcome to the Bitdefender Forums. @Alexandru_BD , is there an update on this issue? He is the Forum Administrator. Have a great day. Regards, Phil

@MartijnS , Thank you for posting back. I know that @Alexandru_BD is committed to providing outstanding customer support. I will be watching this topic to see what he says. Have a great day. Regards, Phil

@observer , Welcome to the Bitdefender Forums. I am really sorry to hear that you were dissatisfied with Bitdefender Support. May I respectfully request that you give Bitdefender another chance to resolve your issue? Please send a Personal Message here to our Forum Administrator, including your Support Ticket number. He…

@Davidtoo , On my three gmail accounts, when used in outlook, I do not get any labels whatsoever. I infer from your statement that the Bitdefender labels are working if you go to your online Google Mail account. Is that correct? I am unwilling to test your scenario only because Microsoft wants too many permissions for my…

@redsamurai , You are most welcome. It was very kind of you to acknowledge my post. 👍 Thank you, and have a great day. Regards, Phil

@Nige , I appreciate your fan boy responses, but these issues are not about the infinite configurations of people's computers, nor the dark arts of heuristics and threat identification. I am pleased to hear that you are going to contact Support. We will have to respectfully disagree on whether the advice that I offer on…

@MartijnS , Welcome to the Bitdefender Forums. Would you be so kind as to send a Private Message to @Alexandru_BD , our Forum Administrator, which includes the date and Support Ticket Number? He will be able to find out the status of your ticket and let you know. Please post back and let us know how you get on. Thank you,…

@redsamurai , You can report a False Positive to Bitdefender using the link below: If it is indeed determined to be a False Positive, the detection will be removed within 72 hours via automatic updates. I can't comment on what the software vendor told you other than to say that my information differs based on my experience…

@Nige , Thank you for your post. Please let us know what the new bug is. Permit me, please, to point out that the Bitdefender QA Team cannot test an update on every possible computer configuration. Many bugs that are reported are related to the specific configuration of the user's computer. Those can be resolved by the…

@greybits , Thank you for posting back. You are most welcome. Don't hesitate to post in these Forums if you run into future issues. We are all here to help. Have a great day. Regards, Phil

@albaniajude07 , Thank you for posting back. I am sorry that you had to go to all of that work, but I am glad that Bitdefender is working again for you. Please don't hesitate to post questions as they arise in these Forums. We are all here to help. Have a great day. Regards, Phil

@JayRe , Sorry to hear that your issue remains unresolved. I am pinging @Alexandru_BD , our Forum Administrator. Would you look into this and update the user? Some issues are complex and take considerable time to resolve. Have a great day. Regards, Phil

@greybits , Bitdefender does not load automatically in Safe Mode. It can be manually launched to do a scan in Safe Mode. I always switch to Safe Mode when doing a System Restore Point rollback to prevent Bitdefender and other programs from interfering. I hope this helps. Have a great day. Regards, Phil

@gmos , Welcome to the Bitdefender Forums. This Announcement should be of assistance. Select the middle topic: Manage Device Allocation. If you still have issues or questions, please post back. Have a great day. Regards, Phil

@albaniajude07 , Welcome to the Bitdefender Forums. This issue has been reported before. Please try the advice given in the link below. Please let us know if this solves your issue. Thank you, and have a great day. Regards, Phil

@Ahmed M. , Thank you for posting an update. It will be interesting what Support tells you. Have a great day. Regards, Phil