jerm13

I used the Kaspersky Get System Info tool and then following their instructions straightened it out.Thanks for your help. Regards, Jerry

Hi jerm13, Oups! I just forgot to ask you something essential. Laptops are "brand" computers that are usually sold with lots of softwares and among them antimalwares. Are you sure there are no other antimalwares on the system? It could create trouble when you want to install BD (or else). You know the motto: One and only…

As i wrote before, forget the restore point. This is why I think you could check the health of your system (HD, memory, and so on...) before looking for a problem about windows, BD or else software. a problem of memory? microsoft utilities Do you suspect a malware indeed? -> rescue disk Good luck! L. Update. I do not…

Hi jerm13! Did you use the procedure below? The uninstaller softwares should be used in safe mode. Uninstaller failure Before trying again to deinstall BD, try to suppress every KIS files, even if it is not fully installed (check their deinstaller soft). Forget microsoft's restoration system, I usually get disappoinment…

Since none of their tech is answering my questions, they couldn't careless about it hows long we bought their product. You're right about getting answer from them. I asked whether or not the Safepay included in BD IS was the same as the stand alone premium Safepay. Also if it protected when on an unsecured WiFi. Here is…

My understanding is that the Safepay standlone has the scans feature that would scans browser for malware when first launch. Why doesn't Bitdefender New Edition Total Security have it. Everytime I ask this to the tech people the answer I get is that they made Safepay standalone this way and Total Security just encrypt the…

Is the stand alone premium SafePay the same as the SafePay included within BD Internet Security? Thanks, Jerry Cristian, are you home?? Regards, Jerry

Is the stand alone premium SafePay the same as the SafePay included within BD Internet Security? Thanks, Jerry

It's definitely not a dumb question, I would like to know that too, is there a difference in the stand alone Premium Version and the SafePay in BD IS, and BD AV Plus. 6 days and waiting for an answer...... I just opened a ticket with Support and asked that question. Not sure if or when I will get a reply. Regards, Jerry

I am using the MBAM Pro without issues. Jerry

Hi Jerry To open Safepay manually, double click the icon shown in the below image (you can also create a right click desktop shortcut for obk). As far as why Safepay isn't working, Cristian may have to help you there. It seems to be working on my PC of Win. 7 64bit, BD 2014 IS and FF 24. Many thanks, Columbo. When I got to…

Hi Jerry Even though this is from the 2013 version of Safepay, the steps are still the same and work for manually entering in desired webpages. The bookmark icon at the end of the address bar mentioned in the below link post, is the red colored ribbon one in the address bar itself.…

You're welcome Jerry, and no, you're not in the slow group, just new to Bitdefender and how it works and where things are at...in fact, so many people have asked the same question you did, that Christian thought to create a Pinned Topic for that question (link I previously provided). So, you're not alone I take it you…

Hi Jerry You can find your build#, signatures, engine version and other misc. good information by following these easy steps: http://forum.bitdefender.com/index.php?showtopic=35499 Kind regards, Scott Thanks, Scott. I did not have the icon in the tray. I found it and all is well. I only had the circle with four divisions…

Hello Jerry, The password manager for Mozilla Firefox is not a safe way to store your passwords, as the information is visible for everyone who accesses your computer. Wallet is the password manager that helps you keep track of your passwords, protects your privacy and provides a secure browsing experience. Moreover,…

Personally, I prefer that Wallet not fill in the blanks for my bank, etc. If in Safepay I am glad that Wallet does not fill in the passwords. Jerry

checks are made for signatures every 15 minutes and for product updates every 60. obviously it won't download anything unless it is newer than what is already on the machine though. it can be changed by editing an XML file, see the other thread about changing update frequency a bit down the list from yours for more details…

So much for that. Jerry