jimbealde

I have a similar problem. When I skip turning on the computer for a day, when I do turn it on, I get the YELLOW Security Widget and a message that my computer is at risk because an update has not been done for 2 days. I do have Auto Pilot on, and when I do an 'UPDATE NOW", it takes a looooong time, but does an update. I…

Can't you just tell it to 'UPDATE NOW'??

Thanks for your suggestion. While one of the affected machines is a laptop, it is always connected to ac power. I have never used game mode on any of the machines. 

I reported this problem to Support (6/20/17) because it is happening on 3 computers if I don't start them up every day. Their response was to do a REPAIR. I tried that on one of the computers and BD would simply not start. I finally had to do an uninstall and reinstall to fix it. I'm perplexed why this issue has not be…

Integrated Support - 356902.zip 2016061219460003- I ask to close this request out of exassperation. I need to know my security solution is running and I cannot always tell with BD Total Security 2016.

Just to follow up- This failed again on 6/21/16 on 2 machines running on the same home network with Verizon ISP, WIndows 10, one desktop and one laptop. In both cases, The BD Dashboard General Settings have the Security Widget set ON, but is not displayed. I can turn OFF and ON, and it stays ON. In some cases in the past,…

OK- I executed the diagnostic tool and submitted a Support Request (Second one) on Sunday, 6/12. Today, 6/13 (AMAZINGLY ENOUGH), I received a reply that I had another security solution installed that was interfering with BD:******************************** After analyzing the information we received from you we concluded…

Safepay is useless and I do not want it interfering with every site I go to. I keep telling it NO, DO NOT RECOMMEND ON THIS SITE OR ANY OTHER SITE.! I select NO I DO NOT WANT YOU TO RECOMMEND, and it still does it. I go to the Safepay SETTINGS and set it to DO NOT RECOMMEND AND IT STILL DOES IT. HOW CAN I JUST DISABLE…

Hi, I have been running Bitdefender Total Security 2016 for a month or two now. Last week I upgraded to Win10 and today I find that my Security Widget (which I do like to see in the right-hand corner of my screen) has disappeared. I try to set it on and it flashes up and disappears again. I will reboot and see what…

I have the same problem and have had ever since I went to Windows 10 some months ago. SOmetimes I can go to the Dashboard display and the Display Security Widget is set to ON, but the widget isn't displayed. I can turn it OFF and back ON and it displays until the next time I reboot or shut down / start up. Other times,…

Hi, Please update your Bitdefender product in order to correct this issue: http://forum.bitdefender.com/index.php?sho...st&p=219203 Reboot the PC if requested, then check if the issue persists. I have done a repair, and product update and made sure I am at the current release level. Optimize still runs to 69% on Privacy…

How about putting up a sticky link to the user manual in the Bitdefender 2015 Products forum? Or tell us how to find it in the SUPPORT area of the site. I want to understand SAFEBOX but have no information about it. Please??

Thanks from me, too. I entered this problem in the Antivirus section of the forum, and then understood that UPDATE was a separate module, and found this string. I did a repair on 2 machines where I had done an upgrade from BD TS 13 to 14, and had the problem on both machines, one a Windows 7 and the other Windows 8. The…

I should have also added that I am running Windows 7 on one machine, and Windows 8 on a laptop. Both are behaving the same way. Just upgraded from BD TS 13 to TS14. BD now tells me a virus update has been completed and I need to restart several times per day. What did I do wrong?

Just upgraded from BD TS 13 to TS14. BD now tells me a virus update has been completed and I need to restart several times per day. What did I do wrong?

Thanks for your post, Jim, no problem, as I've been there before, and will again sometime in the future That was allot of song and dance to just Windows to recolonize BD, yikes. Hopefully future updates in and of themselves will work out issues more easily than having to do so much user intervention Can't agree with you…

Thanks for the kind words in the 1st part of your post Apologies Jim, as I didn't mean for it to come across that way. I may have been just a little to giddy (and premature) in my "all systems are go" comment. At times I do it for those behind the scenes, like the techs and Christian, to encourage them, and also so they…

Running BD W8 Security on Windows 8 Pro, and all systems are go on my PC, including the BD icons in Security Center Those of us who have been experiencing this problem for over a month with no resolution are really happy for you, but not too happy for ourselves, and I, for one, am getting really frustrated. I have done…

Running BD TS 2013 on Widows 8. I have made sure to do an update, and my Build is current. However, Action Center still says Firewall and Virus Protection are not on. HELP!!!!!!! :angry: :angry: It looks like the new build and updates have resolved this issue. Confirm that you are up to date with build# 16.26.0.1739. Which…

Hi Christian, I note the previous posts, but I installed (for the first time) BDIS 2012 on the 16 March '12 and my build version is showing 15.0.37.1568 yet my "Last Scan" is currently showing 7 days? I was under the impression that build .36 resolved this problem?? My PC is running Windows 7 [x64] Home Premium (SP1).…

Hello I see from that screenshot that Bitdefender is deleting some files. In this case I will need some scan logs from you. Go to this location and send me this file: C:\ProgramData\Bitdefender\Desktop\Events\history.xml Also, please run a Full System Scan task with Bitdefender and send us the resulting scan report. [how…

Hello You have some .upd files in your logs. This means that some files could not be replaced during the update. The easiest way to solve this is by doing a clean reinstall. Please follow the steps described here and let me know if everything is OK. http://forum.bitdefender.com/index.php?act...f=241&id=44 Thank you. I'm…

Hello Follow the steps from here and send me a log over PM. http://forum.bitdefender.com/index.php?sho...st&p=135666 Thank you. I continue to have the same problem. I have sent you the log dump. DO I just Uninstall and Reinstall?? Thanks.

Hi Just press Upload on sendspace.com. The email field is optional on that website. Copy the link after the upload and send it over PM. It's that easy Thank you. Well, thanks.

Hi guys Please send me some logs. You have all the details here: http://forum.bitdefender.com/index.php?sho...st&p=131470 Thank you for your time. Take care. I must be stupid, because others have sent the logs to you, and I can't figure out how. Sendspace needs an email address, and this forum will not allow me to upload…

I run BDIS 2012 on 2 pc's, both Windows 7. One of them usually says "Last Update Today", and the other always says "Last Update 28 Days Ago", even thougth I have run both Quick Scan and Full System Scan. The documentation is ambiguous about when/if/ a scan is or should be run..... Do you need a support tool dump from both…

I have no idea how to try a different browser. I'm attaching a screen shot of what I see when I go to www.cnn.com. If I turn off anti-phishing the BD message disappears from the top, but the format of the screen is still screwed up. I do not have a problem with any other site that I have tried. I really appreciate any…

Hello, The issue occurs with any browser ? Please try Google Chrome and Mozilla Firefox. Also post a screenshot of how you see the CNN page. Are you referring to http://www.cnn.com ? I have no idea how to try a different browser. I'm attaching a screen shot of what I see when I go to www.cnn.com. If I turn off…

The User Guide lists Mozilla Foxfire as supported.

Hi....... why dont i have a Antiphishing toolbar in firefox 6 and internet explorer????????? The Antiphising toolbar in IE is probably there; you need to look for a very small "dragger" at the top of the screen. (See page 76) of User Guide.) However, I have a problem with one site (www.cnn.com). That site display this…