jonathan_quintana

seems to me the timing is still inconsistent on my pc on build 16.24.0.1682

Tom, I have followed you in installing a trial version of a more reliable security suite until this problem is solved..... immediately I notice everything moves faster. Funny thing happened after I installed the new software and rebooted, it found a virus right at start up, I thought bitdefender had the best virus…

send him a PM, but this is what tech support told me I kindly inform you that the situation you reported has been notified and our engineers are working on finding the cause of the slowdown, and a solution. In the meantime, I recommend you make sure the bdtl.dll file is renamed, and, in addition, modify another file so…

I understand your level of frustration as I have reached that point too. October 14th I sent in a ticket, got a reply asking me to run the support tool and submit it via reply. I did that. I have not heard anything since then. Last week I got on the chat and got the run around telling me that they would have the tech that…

okay thanks for the feedback, I am still getting pretty good speed and connection, but as soon as i get a reply ill mention you guys to see if they can help you directly. thnx

I haven't received a reply but I noticed my IE connection is almost perfect compared to my FireFox connection FireFox Internet Explorer I'd like as much feedback so I can help speed up this fix. If people would post results from both browsers I'd appreciate it.

okay so I uploaded the screen shoot of yesterdays result and how it is working today. I did send an e-mail right now saying my connection is still not at an optimal level. This was my connection before Yesterday Today

Sir Vikin, yes you are right, it is not completely fixed, but I am still showing better results. Tomorrow if it stays the same ill send tech support feedback on how it still isn't stable, but they are going in the right track and they are communicating with me via e-mail. Again I recommend anyone that tries to open a…

I think I'll wait and see if Christian will give us any kind of low down and hope it's not another week. Okay so I got a message back after awhile, they were trying to find a solution. They are stating that "The Bitdefender build number is 16.23.0.1637" should be the solution to our problems. I am still going to wait to…

Exact same thing here BB.... This is really getting bad, support wont respond via e-mail, support on the forums is here every other day or two, and we cant get an answer to simple questions... Absolutely ridiculous! have you tried online chat? ask for their advance support team

well it updated again and now it back again to the same thing..... wow! had to rename the file and turn off privacy again

UPDATE GUYS!!!!!!!!!!!!!!!! I have now turned on all security settings and have done a product and signature update and restarted my computer and everything is fixed!!!

christian Id like a reply to my post #29, I also tried turning back on all the privacy settings back on and it made the problem come back? I have updated many times now, when will there be a fix?

It would be nice if you would answer this .... Thanks yeah i have already been asked skipped product update 3 times, are you guys still working on a permanent fix? it seems that process was doing most of the damage although not all of it.

Wow it changed alot for the better, but the connection still isn't smooth and sometimes it gets abnormal spikes. The connection speed although is at what it is suppose to be, my connection is suppose to be 35/35

I have to EXACT same problem. Here's a screenshot of my speedtest (looks very similar to yours). I can't get any reponses from anywhere, including the Bitdefender Support Tool (which crashes). I lucky got in touch with online support and they are had me send a log to their senior tech support team to analyze it. So…

you won't get any help from there forums we would if there only tech guy wouldn't have vanished.. why don't they have more than 1 guy???!!!! I already contacted Bitdefender through email and I got no response and the ticket system won't allow me to make one since my license key is supposedly invalid!!!!!!!!!!!!! =@

Full scan does take a lot of processing power, but what are your computer specs and where are you seeing it is using 100%?

I had to reformat my computer and when I went to reinstall bitdefender it showed up as 2013 free upgrade. Everything is downloaded and ready to go but when I try to add my key to 2013 it says it is invalid. MyBitdefender email registered at paintballerjeremy@hotmail.com have you tried going into mybitdefender and making…

Seeing as the mods are ignoring us here on the forums (unusual), I went ahead and opened a ticket- I hope that they do not ignore that as well.. I will keep you guys updated as to what I find out.. ' thank you!!!!!!!

Kindly see the attachment that the pinging is not consistent in timing. The source PC has a wired connection with Modem and the Target PC is connected through wireless. I believe this is related to my problem with internet connection, doesn't seem to be the firewall unless there are setting we cant access. But yeah the…

..... cant even make a ticket says my license key is invalid....

here you go bigbird BitDefender total security 2013 on my pc bitdefender has the least foot print out of all the security suites i have used also i wasn't trying to insult you just offering up some suggestions i could be a number of causes like not un installing previous security suites fully ect or as you say it could be…

Chris I see you are have same problem I am, Turning off all the privacy protection(in web browser) protection drastically increases browser speeds, although leaving you very vulnerable to attack sites. Im still waiting for a fix that doesn't involve turning off all my protection.

I too know how to use the speed tests and I can tell you that I am still having the same exact issues.. In fact I can see this when wirelessly transferring files between my computers on the same network! With TS 2013 the speed is cut in half- without it it is normal. I'll give another example for you.. With TS 2013…

I seem to have a similar problem, although i run on a Windows 7 Home Premium_x32 laptop with 4GB of memory and a i3 CPU. I recently bought and installed BD IS 2013 which runs allright on this machine. However, i happen to use a application called Photomatix Pro 4.2, which is a tool to generate HDR (High Definition Range)…

just wanted to add something here these speed test sites can be un reliable at times make sure when you use them to pick a server in your country and near were you live also your ping s look fine and i had this problem with anothner security suite the needle used to go mental on speedtest.net but it wasnt affecting my…

the picture i posted was with windows and Bitdefenders firewall turned OFF I tested my connection on both Internet explorer and Firefox, with the same result Okay so know I followed your link and changed settings to your configuration with firewall ON and I got the same results The new test is posted Here is the same…

Hello Do you have the firewall set like here? http://forum.bitdefender.com/index.php?showtopic=35496 Thank you! the picture i posted was with windows and Bitdefenders firewall turned OFF I tested my connection on both Internet explorer and Firefox, with the same result Okay so know I followed your link and changed settings…

Sorry, I've had trouble with Firefox pages loading with Bitdefender since installing months ago. Lots of pages just sit there loading and I have to click stop then refresh to get them to load. If your lucky and persistent you might get a answer here in a couple of months, at least that's my opinion. They might answer one…