kamaranti

Where is Bitdefender's 24/7 chat support? http://kamaranti.blogspot.com/2009/08/bitd...er-failure.html

Just posting that log files in windows vista (home premium) can be found at: c:\program data\bitdefender\desktop\profiles\logs\ These are .xml files that can be opened with "notepad"

Ok, replied to your e-mail & did everything you asked & still nothing, just waiting for you to look at the files you wanted. You may have to wait a long time. I have several tickets and submitted files but they don't reply and don't send a fix. All I read in this thread is "we've created a ticket for you" as a pacifier. I…

Can someone explain why support is not responding to the files that I submitted on June 7 and again on June 11? It's now the 17th. I did the patches and BD is running "better" but it is not doing the scheduled scans. This is just too ridiculous, really, all these complaints and security software not working. One thing that…

Hello kamaranti, We could see that you were able to reach chat support, but unfortunately it seems that the e-mail we sent you contained a link and were blocked by Gmail. We will send you a plain n e-mail without a link on Ticket ID 200906011003306 - please reply to it when you have the time. Thank you! Emails don't get…

Ask your money back: http://www.bitdefender.com/site/KnowledgeBase/getSupport/

Here's a bit of history: "End of 2007, BitDefender® receives investment to support global expansion and advance leadership position in antivirus software and data security. The investment group is comprised of Romanian and American private investors with substantial investment experience in the region and in the IT…

I've had NO support that is the thing. I've sent the Emails and reports and not one reply , not even an "thank you we are looking into this" I know it can't be easy, but I'm not a beta tester, and a bit of customer service isn't to much to ask. One question that I wanted an answer to was "Is it safe to still use BD while…

The patch that we tested at the beginning of this thread will only work in some cases when a certain file called "tasks_system.xml" was corrupted and this is the reason why the scan wasn't running. Unfortunately this scenario does not apply in all the cases when the error message "Scan failed to execute" is generated. I…

The patch that we tested at the beginning of this thread will only work in some cases when a certain file called "tasks_system.xml" was corrupted and this is the reason why the scan wasn't running. Unfortunately this scenario does not apply in all the cases when the error message "Scan failed to execute" is generated. I…

And someone is sending individuals "patches that I would like you to try" based on postings in this forum??? COME ON!!! So.... I happened to find a link to these patches and ran them and the problem seems fixed.... Why does this patch not automatically run with daily updates? Or why does customer support not assess my…

Bitdefender (Internet Security) 2009 ######!!! Sorry, I don't use these words easily, but the performance of NIS2009 has been a pain since the beginning (fall 2008). I have had issues with grayed out options, lack of control over what to do with supposed viruses, removal of valuable macro's that make programs unusable, and…