Scan Failed To Execute

Hi, i am a first time user of bitdefender,i am currently having the same problem.

However i did notice that my msn keeps crashing now and then. i installed bitdefender before windows update, Adobe softwares, microsoft office 2007 and lastly windows live messenger. Does the messenger programme conflicts with the bitdefender and my laptop will hang if i enters websites and blue screen will appear. The blue screen did not report any problems related to bitdefender.

After 3 to 4 times of reinstalling of windows live messenger it did not crash, but the cannot scan problem appeared.

I did not have problems with other antivirus scanner after i reformatted. Any idea to solve this ?, i would like to return back to bitdefender because i spent $90 on three license. Thank You.

my problem is a little different. An error came up saying that bdimguiaux.exe has stopped working and had to close so i clicked on check online for a solution and close the program (i'm on vista 64bit). I then wondered if something had infected my computer to cause that so I went onto bitdefender and tried to scan, but nothing happened, i've tried manual scan and it didnt work. I also tried going into advanced setting, antivirus, virus scan and scanning from there, but still no luck. I tried changing the uiscan.exe setting to automatic instead of manual (someone on the forum recommended this a few pages back) and i got a message saying access denied. I've tried restarting too, but that didnt help either.

this is the full details for the error:

Faulting application bdimguiaux.exe, version 12.0.3.1, time stamp 0x49a25eb6, faulting module imguimsn.dll_unloaded, version 0.0.0.0, time stamp 0x49bfb7bc, exception code 0xc0000005, fault offset 0x0260ad1c, process id 0x10d0, application start time 0x01c9d52d00bfef09.

can anyone help?

Hello, I am having the same problem. I'm running Vista Basic 64bit on a DP45SG intel board with Q9300 cpu, if that makes a difference, I don't know.

Hello,

The patches seemed to have fixed the issue. So everyone knows, I am running Vista 64-bit Ultimate.

The latest patch also worked for me on Windows XP 32-bit.

Yo,

Bit Defender.

I paid good money for this protection. I have a couple of questions.

1. Am I protected since I have been getting this message?

2. When are you going to fix this problem? I mean a real durable fix, not a bunch of advice that clearly does not work.

Hi Diana.

I have BitDefender Total Security 2009

I am running XP SP3, Danish as well and have problem running a scan (non of them works).

I have tried both patches and I still cannot run a scan.

Have reinstaled BD and tried to run reg cleaner, didnt help.

I get errors like:

* Scan Failed to Execute

* The scanning process was not started in the required time interval. Press OK to close the BitDefender Antivirus scanner

* Error initializing threat scanner. Please contact BitDefender support

Have send 6 emails to BD Support Team and non of them have mailed me back

Must say I have NEVER had so meny problems with a software before, and hope really that you can help me.

From a sad owner of a BD product.

Kasper

Hello kappo,

I have looked in the support database and found several tickets opened under your e-mail address - 200904141009773, 200904141009848, 200904141009822 and 200904041005524 - all answered in less than 48 hours since your original request. Since you state that you have not received any of our e-mails it seems that your e-mail provider (Gmail) is blocking them.

What I'm going to do is reply to Ticket ID 200904041005524 and if you do not receive that e-mail in about 2 hours we will ask you by PM for an alternative address where we can send you the diagnostic tools.

Thank you!

Hi Diana

Got your mail and thank you very much

Have send a mail with the files and hope to hear from you soon.

Hi Diana

I have the exact same problem with my BitDefender Antivirus 2009 I purchased and installed yesterday. None of the scans are starting up, and yes, Im also located in Denmark, using WIN XP SP3 danish installation.

It seems that the problem cant be solved until the 2010 version is out (Kappo's post), so it will be fine with me to continue the Antivirus 2008 version with the order I placed yesterday. If you need any further info, as license key or something, please contact me asap, since Im going on holidays in a few days.

Christian

Hello chb,

Please check the e-mail we sent you under Ticket ID 200905261011044 .

Thank you!

Hi Diana

Thank you for the correspondance, everything is fixed

Thank you for quick and swift support

Christian

Bitdefender (Internet Security) 2009 ######!!!

Sorry, I don't use these words easily, but the performance of NIS2009 has been a pain since the beginning (fall 2008).

I have had issues with grayed out options, lack of control over what to do with supposed viruses, removal of valuable macro's that make programs unusable, and failing support.

Today is May 27 and the last scan BD performed was May 18, even though it is scheduled for a full scan every other day, and a deep scan every 10 days. BD will not execute scans. The error message is: "Failed to execute scan" (when I r-click a file and tell BD to scan it).

I have contacted support twice about this and they say they will send me assessment tools but FAIL to follow up. The promised email just doesn't come. I have never had such bad experiences with BD as the last half year.

And someone is sending individuals "patches that I would like you to try" based on postings in this forum??? COME ON!!!

I have been a BD customer for 5 years or so, and the problems have never been so bad. Is BD going out of business????

What is going on? The security of my PC and all my files is jeopardized.

AND..... Chat support is not working either.

Where is that 24/7 phone number that BD promises when I see the google results???

I am VERY fed up Bitdefender, and you need to inform us about what is really going on!!!

Hello,

I've been reading through this string of posts and have become increasingly frustrated with this issue: 'scan failed to execute'. I'm not really sure why I have to peruse forums in order to have my antivirus software run a scan(at this point I wonder why I spent money on Bitdefender).

If you're out there and you have a patch that may fix this issue, please send it to me.

Thanks.

Windows Vista x64 SP 2

Bitdefender Totatl Security 2009 - running latest patch from auto-update.

The patch that we tested at the beginning of this thread will only work in some cases when a certain file called "tasks_system.xml" was corrupted and this is the reason why the scan wasn't running. Unfortunately this scenario does not apply in all the cases when the error message "Scan failed to execute" is generated.

I have conceived a checklist that you can use in order to go through some basic troubleshooting steps if you have the error message "Scan failed to execute" when trying to launch a scan from the dashboard:

1. Go to BitDefender -> Advanced View -> Antivirus -> Virus Scan. Check in order to see if you have "Deep system scan", "Full system scan" and so on listed there. If not, please proceed to step 4 in this list. If you have them listed there, click on one of scans and select "Scan Now";

2. If you receive the "Scan failed to execute" error message please open the Task Manager and look for the process called "uiscan.exe". If you don't have it there please go to the next step;

3. Go to Start - Programs - BitDefender 2009 - BitDefender Manual Scan. Please try to see if you can launch the scan like this. If the scan doesn't launch this way proceed to step 5. If the scan launches using this method please Stop the scan and go to the next step.

4. Boot the PC in Safe Mode and run the patch available here then restart in normal Windows mode. Now try the steps listed at step 1 and see if you can run the scan. If not, please proceed to the next step.

5. Uninstall BitDefender using this removal tool then restart the system. Now download the latest kit available for your product using one the following links:

Antivirus 32bits 64bits

Internet Security 32bits 64bits

Total Security 32bits 64bits

After reinstalling and restarting check in order to see if you can run a scan. If the scan still returns that error message then further troubleshooting will be needed in order to determine if there is a conflict on the system that is causing this situation.

Above are the patches that Diana posted and mine (internet security 32 bits) worked for me.

Hope the links in the quote still work. Otherwise you'll find her post on page 3 or 4 of this thread.

Here's another page with patches:

http://www.bitdefender.com/site/view/Download-Patches.html

Don't take me wrong, I think this is entirely ridiculous!

Here's a bit of history:

"End of 2007, BitDefender® receives investment to support global expansion and advance leadership position in antivirus software and data security. The investment group is comprised of Romanian and American private investors with substantial investment experience in the region and in the IT sector."

http://www.bitdefender.com/site/view/company.html

Hello rollo331,

First, please tell me if you tried turning off UAC, running a registry cleaner software and using the patches listed in the KB article in order to see if it makes any difference.

Also, we have searched the support database for your Ticket ID - 200905021006921 - and the issue is that what you were sent by e-mail are not patches, but diagnostic tools and in order to continue the troubleshooting process we would have needed the reports generated by those tools. I have sent you a new e-mail with some steps to follow, please reply to it with the reports when you have the time.

Thank you!

have done it all sent diagnostic tools with info another ticket told me to unistall reinstall did that same thing i am running windows xp sp3 i have done the patches on the website tried everthing in the thread that everyone has tried to no avail.......

i have run a registry cleaner at least 10 times i get the very same ...will not scan going on 2 months now..........................of this not working.......

Hello rollo331,

The reason why we haven't replied on the Ticket ID that we opened for your case: 200905021006921 is that we did not receive any reply from your part after sending an e-mail on the 14th of May.

We also haven't received any e-mails on this Ticket ID asking for a refund - if you sent that request using another e-mail address we will need you to provide us with the Ticket ID that was created for that message in order to follow-up on your request.

dianna seems like a common excuse di not recieve a email from you must have been blocked"

i have them nd can copy and paste them all................

here is a ticket after the one you speak of ticket ID. 200915101004224 from Georgiana Druga...i replied to here every day on that ticket....

another one was sent

another one was sent from here same ticket number on the 21st of ast month same ticket number touninstall and reinstall...ya right i hav done that 15 times but i done it again for here NO REPLIES SINCE I ANSWERED PERIOD>>>>>>>>>>>>

Hello rollo331,

First, the fact that we sent you an e-mail on the 14th of May 2009 on Ticket ID 200905021006921 12:05 GMT +2 and that message did not reach you means that it was probably blocked somewhere along the way by your e-mail provider or filtered as spam - we have no reason to lie to you concerning this fact because that e-mail did leave our servers. There may be a sense of confusion driven by the fact that you had multiple tickets with us, but I only had ownership of one and that was 200905021006921 where the last reply that we received from you was on the 13th of May 2009.

We don't doubt the fact that you had sent us multiple e-mails since then but they were probably filed under another Ticket ID. Unfortunately Ticket ID 200915101004224 does not exist in our database - please be so kind as to check if all the numbers are correct because in this form there is no match in the database.

try this one.....200905101004224

i have opened so many tickets i am confused i guess...........

i have a very hard time beliving the email was blocked...i give your company 3 yes thats three different e mail addy's i also made one with yahoo so i know i would not be blocked.........i have gotten email from bitdefender in the past?????????i have responded relentless to no avail.............i get nothing ..if you look thru this forum you will see a common issue talked about.....Bitdefender and no reply............... it is pretty sad people have to air there problems out on a public forum but this is the only line of communication with bitdefender...........

I too was getting the ""Scan failed to execute" error every time I tried to start any sort of scan. I tried the patch from the KB article and this worked but then it stopped again a few weeks later like someone else reported. I ran the patch again which has again fixed it but I am guessing it will probably stop working again in the near future. This is on WinXP SP3.

It seems the patch fixes it but then during some auto update it is getting screwed up again. The developers must know what is causing the problem because they have released a patch that fixes it but why are they not fixing the auto update that screws it up in the first place!?

I certainly will not be renewing my registration of this product if this problem is not fixed when my current subscription runs out.

Hi there,

I must join the group of BDIS-users that can't make the scanner work.

I've read this and other threads and tried most of the suggestions one or more time without luck. I also followed the instruction lists and installed patches and reinstalled BD endning up with no improvement.

To Bitdefender (Diana Bele): Please provide me with your current status of this common problem along with a time estimate for a solution with simple straight-forward instructions. The current level of support is not satifactory for neighter of us.

Is a solution within reach or should I change to another product? I can't stay unprotected for too long.

Software: WinXp Sp2, BDIS 2009.

Best regards

Jacob Rytter

System Administrator

Lykkeholm Murerfirma Aps

I'm also having problem with "scan failed to execute", any help would be ace!

Thanks,

Josh Hardy

I just bought a license for 3 PC's and installed BD 2009 on 2 different PC's with Windows XP SP3 and scan dont work on any of these PC's. I have tried everything, including uninstalling (with the special tool from BD), cleaning with registry-tools, reinstallation, repair and the patches from BD and every other advise from users in this forum. Absolutely nothing helps, scan just wont work.

I can see from the posting in this forum, that this scan-problem have been with BD for a very long time without being solved, and as an old BD-customer I am very disappointed. BD is selling a 50% working product and personally I have made a ticket to demand my money back, as the product is not meeting my expectations (pretty obvious, right?). I think everybody experiencing the same problem should ask to get their money back too, as BD dont seem to do anything to solve the problem.