neomage

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  • Hello everyone, In some cases, one might encounter difficulties when trying to install Bitdefender on a computer that is also running the ASUS AI Suite software (the computer might freeze or a BSOD might appear). This is due to the ASUS "WinpkFilter LightWeight Filter", which prevents the installation of some Bitdefender…
    in [won't fix] Bitdefender Incompatible With Asus Motherboard Software Comment by neomage February 2014
  • I know that that things like FWs, AVs can interfere. Therefore the Windows FW and Defender were deactivated and Avast was deinstalled with their cleaning tool. The symptoms remain. No way to install the trial. The free edition of BD DOES install and run properly, so I'm wondering why the full version doesn't install. I'm…
    in Bad First Impression Due Failing Installation Comment by neomage January 2014
  • Have you guys actually tried investigating which part of the AI SUITE is the problem? If you just install, say USB3 Boost.. do you have this problem? Many of us don't use bloatware provided by manufacturers, I haven't used this "program" on my Z68, Z77 or now on my Z87 ASUS boards. 99% of things it provides can be done via…
    in [won't fix] Bitdefender Incompatible With Asus Motherboard Software Comment by neomage January 2014
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    in [won't fix] Bitdefender Incompatible With Asus Motherboard Software Comment by neomage January 2014
  • After strongly complaining to retailer I have returned BD 2014 and going for Kaspersky or some other competitor. The lack of support of BD and the slowness in finding a fix is unacceptable. The crashes the installation causes to Asus mobo users put in risk thousand of dollars of investment. My next goal is to go to the…
    in [won't fix] Bitdefender Incompatible With Asus Motherboard Software Comment by neomage January 2014
  • Hi. I've been dealing with tech support on this but 48 hour turnaround is a bit long...Maybe someone can answer faster. I've been trying to upgrade from my Total Security 2012 to the newest version after just purchasing a new key. It didn't work. Everytime I try to install it, it stops at 1% Analyse and that's it. No…
    in Can't Install Total Security Comment by neomage January 2014
  • So, I just bought the Bitdefender 2014 in that €40 off-offer you had. I had Bitdefender 2013 until now. Sometime during the removal of 2013 and installation of 2014, my computer crashed to the blue "encountered a problem", and "will restart after having gathered information"-screen that comes with Win 8.....but even after…
    in Working Extremely Slowly Comment by neomage January 2014
  • Try to add the port manually to the firewall used by steam and this should fix your issue. Firewall is a mess i can't even detect an adapter. Its Bitdefender ditch firewall and use windows via API.
    in Firewall Blocking Steam Comment by neomage January 2014
  • Hi Janak, We recommend you to repair Bitdefender by following the steps from our knowledge-base article: http://www.bitdefender.com/support/how-do-...ender-1155.html If the issue persists, please post here a support tool log to see what is wrong: http://www.bitdefender.com/support/how-to-...t-log-1168.html or…
    in Firewall Not Working Comment by neomage December 2013
  • Hello everyone, Thank you for your feedback. We will try to find a workaround for this incompatibility. We are aware that the quick scan from the product is freezing. Please let us know what happens if you go to http://quickscan.bitdefender.com and launch the scanner from there, does the freezing still occur? We will be…
    in [won't fix] Bitdefender Incompatible With Asus Motherboard Software Comment by neomage December 2013
  • Hello, Closing Asus Suit III utility before installing Bitdefender software fixes the issue. However do not run any manual scans or fast scans it will freeze again. Last bitdefender update 17.24.0.1033 plays much nicer with Asus Suit III but still there are incompatibility between them. Also if you have Bitdefender…
    in [won't fix] Bitdefender Incompatible With Asus Motherboard Software Comment by neomage December 2013
  • Curious about it Change Log? I hope its more stable on windows 8.1.
    in New Build 17.24.0.1033 ;) Comment by neomage December 2013
  • How do you expect me to use the support utility to generate a log for you if the OS hangs? I can't move the mouse to click the "Next" button after reproducing the issue. I confirm I am using a genuine Windows installation (FPP license, if it matters, although it probably doesn't). I have not updated from a previous version…
    in [won't fix] Bitdefender Incompatible With Asus Motherboard Software Comment by neomage December 2013
  • What on earth is "Asus Suit III"? I've never heard of it. http://promos.asus.com/US/TCO/pages/UserEx...ce/AISuite.html It most important tool for ASUS motherboards !!!
    in Petition To Make Bis Compatible With Asus Suit Iii Comment by neomage December 2013
  • I am having same problem due to incompatibility with Asus Suit III which has icontrol. I really hope they can fix this incompatibility between two soon.
    in No Adapters Comment by neomage December 2013
  • No does not work, if it was that simple it would make my day. Excluded processes but nogo Unfortunatly it does not work, just read another thread about freezing installation where it was also caused by AI suite and the official advise was to not install it. So with other words, bitdefender does not work with when using the…
    in [won't fix] Bitdefender Incompatible With Asus Motherboard Software Comment by neomage December 2013
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