Working Extremely Slowly

NomenNescio1983
NomenNescio1983
in Installation

So, I just bought the Bitdefender 2014 in that €40 off-offer you had. I had Bitdefender 2013 until now.


Sometime during the removal of 2013 and installation of 2014, my computer crashed to the blue "encountered a problem", and "will restart after having gathered information"-screen that comes with Win 8.....but even after it went to 100% nothing happened, which made me think it crashed and was unresponsive, so I turned off the computer manually, and then restarted.


After I had restarted, the message in the topic title appears when I move the mouse pointer over the bitdefender-icon.


Is the new Bitdefender installed? And if so, why does this message continue to show (it's been more than 30 minutes now).

Comments

  • neomage
    neomage
    So, I just bought the Bitdefender 2014 in that €40 off-offer you had. I had Bitdefender 2013 until now.


    Sometime during the removal of 2013 and installation of 2014, my computer crashed to the blue "encountered a problem", and "will restart after having gathered information"-screen that comes with Win 8.....but even after it went to 100% nothing happened, which made me think it crashed and was unresponsive, so I turned off the computer manually, and then restarted.


    After I had restarted, the message in the topic title appears when I move the mouse pointer over the bitdefender-icon.


    Is the new Bitdefender installed? And if so, why does this message continue to show (it's been more than 30 minutes now).


    Try to use following tool to uninstall http://www.bitdefender.com/site/Downloads/...sumer_paid.html and reinstall again.

  • NomenNescio1983
    NomenNescio1983

    Just invested in the new Total Security-package....and the same problem I've had for months continued here: The scan only runs at very few files/second, often only in the single digits! This means that the scan started when I went to sleep hasn't finished yet. It's been 8 hours 20 minutes, and it's only about halfway. This is unacceptable. How do I change this?

  • Georgia
    Georgia ✭✭✭

    @ NomenNescio1983


    If you are still dealing with this issue, please post here a support tool log to further investigate the case:


    http://www.bitdefender.com/support/how-to-...t-log-1168.html


    or


    http://bitdefender.com/diagnostic


    You may not be able to upload the BDSP_ log resulted on your Desktop here as it is too big so you can put it on www.sendspace.com and post the download link.


    Thank you!

All Time Leaders

Categories

Defenders of the month