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Hello @CjulioP,

I would recommend to reinstall the product using this repair procedure:

Let us know how it goes.

Regards

Thank you for following up @AntonioG,

If the issue resurfaced after the repair, then I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact channels available here:

https://www.bitdefender.com/consumer/support/help/

Let us know how it goes.

Regards