Alexandru_BD admin

Hello, I can't confirm if browserscan is reliable or not, but to figure out if there's an actual problem with the connection itself, we need to know what IP it was assigned when you connected to the VPN. And then perhaps try an alternative service to compare the results with those received from browserscan, for example…

You guys give me work again. 😂 It's on my list and I'll see what can be done here. So, just to be clear, if you posted a reaction on a comment/thread, you wish for that reaction to be highlighted so that you know you reacted previously, when checking a thread again, for example?

Hi @jillv46, What Bitdefender version do you have? I know some improvements were applied in the latest build 27.0.44.217 where high RAM usage by bdservicehost under certain conditions was fixed. Of course, there can be several reasons why this happens and you won't know for sure until you take a closer look at the…

📣 Hello everyone, The results are in! After an exciting round of voting, we’re thrilled to announce the top 3 winners of our contest, as chosen by our community, and also our Voter's Award winner: Full details below: https://community.bitdefender.com/en/discussion/102077/giveaway-innovators-quest-voting-is-now-open Thank…

And a special shout-out to our Voters' Award Winner - @Bharveer, chosen randomly from everyone who participated in the poll! Thank you to all participants and voters! 👏👏👏

📣 Hello everyone, The results are in! After an exciting round of voting, we’re thrilled to announce the top 3 winners of our contest, as chosen by our community: 🥇 1st Place: @Flexx with "AI-Powered Threat Prioritization Tool" 🥈 2nd Place: @Isuru with "Adaptive Security Guardian" 🥉 3rd Place: @Nunzio77 with "Bitdefender…

using a VPN is not an effective way to hide your identity - But it doesn't reveal your real IP, does it? And it also encrypts your online traffic. Ok, so browserscan says your timezone is Asia/Calcutta. How does this reveal your real identity, if I may ask? 😄 Now, it may reveal that you are using a VPN, but a lot of sites…

Hi @Rock.87, It won't search for Windows updates if you disable vulnerability scanning for Windows updates from settings. To disable this, go to Protection → Vulnerability → Settings and disable the relevant option: Regards

I see. Another way to find out what could be causing this is to temporarily disable the security modules in Bitdefender one by one and check how the pages load after each deactivation. (Online Threat Prevention or Encrypted web scan could play a part here). Here's the full procedure: This may provide an insight into what…

I would recommend to reinstall the VPN app since you are also on the (a) version, this will most likely switch to the (b) version which is the most recent one. Check again afterwards. The VPN may not be updated alongside the antivirus at all times, because updates between the two can also be rolled out separately.

Well, I think it's already known that security solutions don’t usually get along well with coinminers, primarily because of the security risks involved, system resource consumption, and potential malicious use associated with cryptocurrency mining.. of course, coinminers can have legitimate uses, but an antivirus will most…

Hello @k70, I would first check the firewall, as this may cause the behavior you are experiencing: Let us know if there are any improvements after following the steps from the article. Regards, Alex

@ludr15 kindly be advised I have removed your screenshot, since it displayed your email address in full and this is a public forum, after all. I believe camarie is right, maybe there's a space there, try not to c/p the email address and enter it manually. Refresh that page, if necessary, and delete the cache & cookies…

Hi, Thank you Gjoksi. Nothing to add here, my comment you referred to is still relevant and there is no news on this topic. Thanks

Hello @stanhilliard, To add here, if the Total Security order is within 30 days since it was purchased, I would recommend to contact the Support teams to request a refund (ONLY if the subscription was ordered from the official Bitdefender website), then purchase a Premium Security suite instead. If Total Security was…

I did some research and asked an opinion from the VPN team as well, and I think this is what actually happens: The VPN will do so much as to mask your IP address and make it appear that you're browsing from the VPN server's location, however, the browser and system information may still reveal your true timezone. First, I…

Sure, I'll get back to you on this one.

Cheers @Petersl, Glad to hear that. You also got one for being featured in the Defenders of the month leaderboard. 😉 As for Central, I'm not really sure when it becomes available..

🔄 An update has been released for Bitdefender VPN on Windows - version 27.1.5.84 with the following notable changes: ✔️ Add dependents for base filtering engine, network store interface service, tcp/ip protocol driver ✔️ Fixed: Show country in UI when the VPN is connected to automatic location from systray or Autoconnect

Fyi, the latest version includes the fix for the update process that got stuck at 84%

@Rock.87 It appears this was fixed in the latest VPN update v. 27.1.5.84. Kindly check once you get this version. Thanks

Cloudflare is used on the Bitdefender domains, it has nothing to do with Vanilla. Cloudflare is being used worldwide to increase the security and performance of web sites and services.

Hi @Majamas, Have you retried since? Are you using a VPN? Have you tried to access the website using a different browser, or another device? What happens if you try to access the page in incognito mode?

🔄 An update has been released for Bitdefender Home solutions - version 27.0.44.217 with the following notable changes: ✔️ Enabled VPN usage in Safepay browser for ARM processors ✔️ Integrated new scan technologies ✔️ Fixed high RAM usage by bdservicehost under certain conditions ✔️ Fixed an issue with the Bitdefender…

Hello @dstrong86 and thank you for taking the time to share your suggestion here. Maybe @camarie can share an opinion on this? Much appreciated.

Hallo @DW5, Das ist eine lange Zeit.. Haben Sie Schritte unternommen, um diese Verbindungsprobleme zu beheben? Ich würde empfehlen, zuerst diesen Artikel zu lesen: Wenn hier nichts hilft, versuchen Sie, das VPN neu zu installieren. Auf diese Weise erhalten Sie auch die neueste verfügbare Version und können möglicherweise…

@BJones I guess this will require a closer look in Support. Unfortunately, without the needed logs and setup information, we can only make assumptions here, which most likely won't solve the issues you are encountering. Based on my findings, you were given a few steps to try some time ago, by the Support teams. If the…

Hello @Stephen Renier, Not sure if this really applies in your case, but try the steps provided in the following article and check if they make any difference: Reply here with your findings and we'll see what else we can do.

Cheers @Nunzio77, I think you experience these RAM usage variations due to how the process manages its resources for different tasks. The antivirus adjusts its resource usage based on the workload. When your PC is idle or not engaged in tasks requiring intensive protection, it can reduce its memory usage. On the other…

Yes, more details are needed here. Where are you trying to register Outlook exactly, what errors do you get (if any), and what troubleshooting steps have you taken so far? Thanks