Impossible d'utiliser Bit defender VPN version gratuite

Vincentb

Bonjour, cela fait plusieurs années que j'utilise occasionnellement Bit Defender VPN version gratuite fourni avec Bit Defender Total Security.

Depuis quelques temps, il m'est impossible de me connecter avec le VPN car si j'appuie sur le bouton de connexion une fenêtre s'ouvre m'invitant à prendre la version payante (comme si j'avais atteint le quota quotidien).

Pourtant tous les compteurs sont à 0 puisque je n'arrive pas à me connecter du tout.

Quelle est la cause de ce problème et comment la corriger ?

Flexx

https://community.bitdefender.com/fr/discussion/105611/impossible-dutiliser-bit-defender-vpn-version-gratuite

Kindly check if the following steps help you:

1) Remove your device from Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

2) Repair your Bitdefender product: https://www.bitdefender.com/consumer/support/answer/13429/

3) Sign in to your Bitdefender product using your Bitdefender Central account credentials.This will synchronize your device with Bitdefender Central and should restore access to the included free VPN quota.

NOTE: As part of general information, the free Bitdefender VPN integrated into all Bitdefender consumer products offers only 200 MB of free data per day, which renews every 24 hours.

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get an immediate update, kindly use the chat option. To get an immediate update, make use of the chat option. Once the AI chatbot recommends a series of solutions, you can type in the chat, 'transfer to an agent,' and you will be transferred to a Bitdefender support agent. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.

Bitdefender support may request diagnostic logs and will guide you through the process of generating them.

Regards