Mon ordi est contaminé par un virus (?)

Pascale.emma

Mon ordi est contaminé par un virus (?) dont l'adresse est : rqstz.moltenmoldmaster.top. Celui-ci m'enjoint de m'abonner à AVAST sinon l'ordi sera bloqué. L'antivirus Bitdefender ne le détecte pas. Que faire ?

Merci de votre aide.

Flexx

https://community.bitdefender.com/fr/discussion/97293/mon-ordi-est-contamine-par-un-virus

https://community.bitdefender.com/fr/discussion/comment/328900#Comment_328900

Please check if the following steps help you:

1) Restart your PC in safe mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open the Run command and execute the following commands one by one:

temp ,delete all the files in the the folder

%temp% ,delete all the files in the folder

prefetch , delete all the files in the folder

3) Restart your PC in normal mode by unselecting the option to run the system in Safe Mode and then click 'Apply.

4) Reset your we browsers:

Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/

Opera: https://browsersolution.com/reset-opera-browser

Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-

5) Reset the windows host file to default: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176- c6f3-e4ef-3500277a6dae

6) Run Disk Cleanup: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

To remove any additional adware from your system, kindly download Malwarebytes AdwCleaner (https://www.malwarebytes.com/adwcleaner)

If the issue persists, please contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/.

Depending on the product you've selected and the type of issue you're facing, you can get in touch with a support representative via email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Please generate and attach the following logs to the ticket number you received on your registered email:

Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/

Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/

Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are large, you can upload them to Google Drive or WeTransfer (with a 7-day link validity for free users). Alternatively, you can ask the support team to provide you with the online link and password for Bitdefender Cloud, where you can upload the logs and share the upload link with the support team.

The support team will reply to the same email within the next 24-48 hours, excluding weekends.

Regards

Pascale.emma

Capture d'écran 2023-09-28 234623.png

Voici la Bête !!!! je ne comprend pas pourquoi ni Bitdefender ni Microsoft defender ne le détecte pas.