Est ce que, quelq'un d'autres a déja eu ce genre de problème ? voir capture d'écran

Sunrise974

Sunrise974

aidez moi svp a supprimer

sketch

Il est peu probable que vous ayez été infecté. BD a dû faire son travail.

Il faudrait que vous vous rappeliez sur quel site vous naviguiez lorsque cela s'est produit. La source du problème est certainement là. Il faudrait ne plus utiliser ce site.

Avez-vous des modules complémentaires sur votre navigateur qui protègent votre poste ?

Sunrise974

bonjour

en faite, j'ai le message quand je suis sur google chrome peut importe le site,

voici les modules voir photo

Capture d'écran 2024-02-15 102458.png

sketch

Bonjour,

Avez-vous essayé en désactivant les extensions IDM et Logitech ?

Pas de problème avec Firefox ?

Sunrise974

je viens de désactiver.

alors Firefox je n'utilise pas trop

sketch

@Sunrise974

Avez-vous constaté un changement suite à la désactivation ?

Google vit de la publicité; de ce fait Google réduit les fonctionnalités de Chrome utilisables par les bloqueurs de publicité (MV3) ce qui n'est pas le cas de Firefox. Firefox avec les extensions uBO ou Adguard Browser vous protègera mieux des publicités.

Flexx

https://community.bitdefender.com/fr/discussion/98780/est-ce-que-quelqun-dautres-a-deja-eu-ce-genre-de-probleme-voir-capture-decran

https://community.bitdefender.com/fr/discussion/comment/334713#Comment_334713

Kindly check if the following steps help you:

1) Restart your PC in safe mode. You can follow this guide:  https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

2) Open the Run command and execute the following commands one by one:

temp  – delete all the files in the folder.

%temp%  – delete all the files in the folder.

prefetch  – delete all the files in the folder.

3)  Restart your PC in normal mode by unselecting the option to run the system in Safe Mode, then click 'Apply.'

4) Reset your web browsers:

Google Chrome:  https://support.google.com/chrome/answer/3296214?hl=en

Mozilla Firefox:  https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Microsoft Edge:  https://malwaretips.com/blogs/reset-microsoft-edge/

Opera:  https://browsersolution.com/reset-opera-browser

Vivaldi:  https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/

Brave:  https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default  -

5) Reset the Windows host file to default. You can find instructions here:  https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef- 3500277a6dae

6) Run Disk Cleanup using this guide:  https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68

7) Use the stated AdBlocker and Privacy Blocker (uBlock Origin & Ghostery) for advanced protection. Additionally, remove the AdBlock Plus extension from your web browser.

uBlock Origin:  https://chromewebstore.google.com/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?pli=1  (click on settings at bottom right corner, go to filter list, select all filters, click apply changes and finally update now)

Ghostery:  https://chromewebstore.google.com/detail/ghostery-tracker-ad-block/mlomiejdfkolichcflejclcbmpeaniij  (Click on 3 dots, go to settings and click block all, afterwards click general settings and finally update now)

You can also install these same extensions on all of your other web browsers.

 

If the issue persists, kindly contact Bitdefender support by visiting  https://www.bitdefender.com/consumer/support/  . Depending on the product you've selected and the type of issue you're facing, you can get in touch with a support representative via email, chat, or phone.

If you choose email, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket number you received on your registered email:

Generate Bitdefender BDsysLog:  https://www.bitdefender.com/consumer/support/answer/1922/

Generate Bitdefender Support Tool Log:  https://www.bitdefender.com/consumer/support/answer/1733/

Generate Bitdefender Connectivity Log:  https://www.bitdefender.com/consumer/support/answer/9689/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to  https://upload.bitdefender.net/  and share the link with the support team.  

Regards