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  • Hey, checking the remaining available licenses should help. Here's how:
  • Bonjour, Il n'y a pas de différence entre la version d'évaluation Bitdefender Password Manager et la version originale payante, à l'exception de la date d'expiration. Merci
  • Hallo @Tym Stuppy Wenn der Update-Fehler 1007 immer noch nicht behoben ist und außerdem Scan-Fehler auftreten: Vergewissern Sie sich, dass die Funktion Systemintegritätsschutz auf Ihrem Mac aktiviert ist - So aktivieren Sie den Systemintegritätsschutz. Starten Sie Ihren Mac im abgesicherten Modus und melden Sie sich mit…
  • Hi bang, As a security measure, the email was blocked due to multiple unsuccessful attempts. Please reach out to Bitdefender support using your email address, so they can unblock it: https://bitdefender.com/help
  • Grâce à votre compte client Bitdefender Central, vous avez la possibilité de vérifier la date d'expiration d’un abonnement particulier. Connectez-vous donc à https://central.bitdefender.com/ et accédez au panneau Mes abonnements situé à gauche de la page pour vérifier si le nouvel abonnement a bien été activé. Comparez…
  • Bonjour, La dernière version de Bitdefender Premium VPN pour Windows est 26.0.1.18 - publiée aujourd'hui, le 26 juillet 2023. À noter que les mises à jour du produit deviennent disponibles progressivement, donc ça peut prendre quelques jours. Pour l'installer, rendez-vous sur…
  • Hallo, Die Logs wurden analysiert und ein Support-Techniker wird Sie so bald wie möglich mit weiteren Anweisungen kontaktieren. Mit freundlichen Grüßen
  • Bonjour, Si vous ne trouvez pas l'e-mail de Bitdefender dans les spam, consultez la commande en ligne pour récupérer le code d'activation : https://www.bitdefender.fr/consumer/support/answer/11040/#scroll-to-heading-1 - commencez par étape 3, ensuite 4.
  • /index.php?/profile/216926-chrisaraman/&do=hovercard" data-mentionid="216926" href="<___base_url___>/index.php?/profile/216926-chrisaraman/" rel="">@ChrisAraman We have just addressed this crash via signature updates of Bitdefender. The dump reports should stop shortly.
  • We are now marking this thread as "fixed" as the Bitdefender wallet functionality was restored on walmart.com Thank you!
  • Hello everyone, Thank you for waiting this out. Because of the nature of this issue, some major changes need to be performed at architecture level. This is why delivering the fix is taking longer that we would all want. Starting with the live build 22.0.15.189 some of you will notice an improvement and in some cases the…
  • Hello everyone, We are still investigating the incompatibility between PIA VPN and Bitdefender 2018. In the meantime, please use the workaround described here to prevent PIA from disconnecting: https://www.privateinternetaccess.com/forum/discussion/18865/run-rubyw-exe-from-fixed-location-with-personal-firewall/ We will…
  • Hello everyone, Please let us know if you notice an improvement with the live build 22.0.12.161 which requires a system reboot. Open Bitdefender and click on Update Now, then restart the computer. Then right click on the Bitdefender icon from the system tray (the area near Windows clock), choose About and look at the…
  • Hello everyone, We have recently released a new Bitdefender build (22.0.12.161) which has a new Advanced Threat Defense driver. Could you please update your Bitdefender program, then restart the PC and post back your results? Should the CPU spikes still occur, make sure this file is updated to version 1.11.125.0:…
  • Hello everyone, The file that contains the fix is DevMgmtService.exe from C:\Program Files\Bitdefender\Bitdefender Device Management. Please right click on this file and select Properties, then go to Details. If the version is below 21.0.25.89, the file was not updated and this is why the issue still occurs on some…
  • Dear all, This bug is fixed in the latest product update released today for Bitdefender 2017. The new build version is 21.0.25.92 and requires a Windows restart. Thank you all for your patience and the effort you put into solving this issue.
  • Thank you all for reporting this situation. Our developers are currently investigating the case. We will post back as soon as we have news.
  • /index.php?/profile/209020-maseren/&do=hovercard" data-mentionid="209020" href="<___base_url___>/index.php?/profile/209020-maseren/" id="ips_uid_9939_6" rel="">@maseren Indeed, Bitdefender 2015 installs as a 30-day trial since it's not using the Central system for activation; it relies on license keys. I will keep in touch…
  • /index.php?/profile/209020-maseren/&do=hovercard" data-mentionid="209020" href="<___base_url___>/index.php?/profile/209020-maseren/" id="ips_uid_9939_6" rel="">@maserenThanks for the prompt reply. If it's not too much of a trouble, could you uninstall Bitdefender 2016 as well and install this time Bitdefender 2015? The…
  • /index.php?/profile/209020-maseren/&do=hovercard" data-mentionid="209020" href="<___base_url___>/index.php?/profile/209020-maseren/" rel="">@maserenI'm sorry to hear about the outcome. Rest assured that this is not the effect of a local infection. It's a software bug.To further look into this matter could you please open…
  • /index.php?/profile/209058-mascooby/&do=hovercard" data-mentionid="209058" href="<___base_url___>/index.php?/profile/209058-mascooby/" rel="">@MAscooby Thank you so much for taking the time to submit the requested dumps. I managed to retrieve all of them. You can now prevent Windows from generating other dumps as follows:…
  • If any of you still encounter the vsserv.exe crash after updating Bitdefender 2017 to the latest version 21.0.25.84 and restarting Windows, please post back the resulted dump obtained with the /index.php?/topic/75792-vsserv-service-keeps-stoppingcrashing/&do=findComment&comment=270826" rel="">above method. Looking forward…
  • /index.php?/profile/209058-mascooby/&do=hovercard" data-mentionid="209058" href="<___base_url___>/index.php?/profile/209058-mascooby/" id="ips_uid_7140_10" rel="">@MAscooby Sorry to hear that the Bitdefender crash persists on your device with the live build 21.0.25.84. To further investigate it please follow the steps…
  • Hello all, Yesterday was released a new build 21.0.25.84 which should fix this type of crash. Could you please follow first the steps below? 1. Bring up Bitdefender and click on Update Now. 2. Wait until the update process completes, then click the notifications (bell) icon from the left side and select the Critical tab.…
  • /index.php?/profile/22428-mmoussa/&do=hovercard" data-mentionid="22428" href="<___base_url___>/index.php?/profile/22428-mmoussa/" rel="">@mmoussa Bring up Bitdefender and click on VIEW MODULES, then click on FIREWALL. Choose the "Adapters" tab and locate the network you're connected to. At "Network Type" select…
  • Hi, Please make the registry adjustment recommended in this Microsoft article (applies to Windows 7 as well): https://support.microsoft.com/kb/922918/ Then restart the computer and check if this message is gone: "Windows could not connect to the System Event Notification Service service. This problem prevents standard…
  • Glad to hear that everything is back to normal, Kmatt. Thank you for your confirmation. We now declare this topic closed.
  • Hello all, This issue is now fixed in the latest version 5.1.19, live for Bitdefender Antivirus for Mac. Bring up Bitdefender and choose Actions on the menu bar > Update Virus Signature > click on Restart Now to finalize the update. Hope you have a nice week ahead!
  • Hi, Unfortunately an ETA is not available yet, but we will post back as soon as the fix is implemented by automatic update of Bitdefender Antivirus for Mac.
  • Hello all, We have identified the cause of the high CPU usage triggered by a recent update of Bitdefender Antivirus for Mac and our developers are currently working on a fix which will be delivered in a future product update. We will update this topic as soon as the fix is released. Also, those of you who contacted us via…
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