Sergiu C. ✭

Hi, Well that's the installer for the Windows product. Please try the trial for Antivirus for Mac from this page: https://www.bitdefender.com/Downloads/ Note that Antivirus for Mac is the only product that is compatible with Mac OS, Bitdefender Total Security is simply a bundle that allows you to install this particular…

Hi, The folder isn't missing, rather your account doesn't have permissions to access it, which indicates there is an error with your account, as even with a standard account, when you run the installer it should ask for administrator permissions and proceed with the installation. You can try to activate the computer's…

7 hours ago, mcgroarty said: Did you ever find a solution for this? I'm having the very same problem. Did you try the steps in the first article I posted? 

Hello, If this is with Bitdefender 2018, it would be best to update to Bitdefender 2019, and check if the blue screens still occur. Should the same issue occur with Bitdefender 2019, we would need the contents of the folder to investigate: C:\Windows\Minidump You can send us the dumps at bitsy@bitdefender.com

Hi, The Firewall should not re-enable itself after a restart. Does this happen for you?

10 minutes ago, fngl51 said: I am having the same problem as Ricky1973 on a Mac (mac OS 10.13.06). The problem began yesterday. The VPN app attempts to log on to a remote server and then quickly fails three time, reporting "User Authentication failed". It then returns to the VPN puldown menu which provides a message in a…

Hi, You can try to restart the VPN service manually: - press the Windows start button - type services.msc then press Enter - look for the service called Bitdefender VPN - right click on it and choose Restart. 

4 hours ago, moonrakerz said: I can now (apparently !) do a scan, but.................. Safepay is still telling me that every time that I try and use it to get into a bank that it is "untrustworthy". I also get an "SSL error" at the top of the bookmarks page. I have no problems using Ice Dragon (Firefox), Edge or Chrome.…

Hi, If you've noticed, when the vault is open it creates a new "Disk" , generally with the letter Y or Z. This disk should be unmounted when you lock the vault, making it so that you can no longer see the files that are in the vault. To lock a vault, right click on the mounted disk and choose Bitdefender > Bitdefender File…

19 hours ago, gooberific said: Whereas this may be true for websites , this still won't allow access to my Ubiquiti Edgemax 4P routers web management interface. It's won't let me just enter 192.168.1.1 , it forces me to use http://192.168.1.1 , but even then , it ignores that and still enforces encryption scanning . It…

Hi Gerald, Thank you for the feedback. In this case most likely the detections are caused by Advanced Threat Defense which uses behavior analysis to detect malware, as I don't think those files would be signed as being malware in our database. If you have an open ticket with a support tool log attached to it , we should be…

Hello, The issue should be resolved. If you still cannot run a scan, please follow these steps: - right click on the Bitdefender icon in the system tray - choose Update Now - manually restart PC once update is complete(this is a required step) Once the computer starts back up, you should be able to run manual system scans…

Hi Jarek, Pings use the icmp protocol, do you wish to stop others from pinging your computer? In that case you can create a rule that applies to all applications and which blocks the ICMP protocol, see below: If under Direction you choose Outbound, you will not be able to ping websites/other computers yourself, and both…

3 hours ago, js56 said: Hello Roxana, A few days have passed, every now and then we check the mailbox, unfortunately we did not notice any reaction from the support. Regards. Jans Hello, You should have just received an email now. Once again we apologize for the delayed response. Thank you. 

Buna ziua, Am testat link-ul si pretul este afisat corect: 79.99 RON, cel putin in acest moment. Legat de reinnoire automata, acesta este un proces prin care abonamentul dumneavoastra se va reinnoi automat in anul urmator. Puteti face click acolo unde scrie "reinnoire automata" iar o noua fereastra va aparea cu mai multe…

Buna ziua, Situatia a fost transmisa catre departamentul de dezvoltare, insa nu este disponibil un termen de rezolvare in acest moment. Imi cer scuze pentru neplacerile cauzate. Multumesc!

Hi, Is there anything in particular you do when the notifications are received? Can you try to send us a BDSYS log and one of the detected files through email at bitsy@bitdefender.com ? [how to create BDSYS] https://www.bitdefender.com/consumer/support/answer/1922/ [how to send a sample]…

Hi, There aren't any clear steps to fix the issue. We have not had internal reproduction, and it seems the issue was solved in the cases I've seen without doing anything. Is the issue still occurring for you? If yes, we'd appreciate if you could contact us with the logs. I've attached the dbg_trace.ini file that is needed…

Hello, You're probably not on the correct mailing list region-wise. There should be an unsubscribe link in each e-mail, or if you still wish to receive emails with offers, you can reach our support team at bitsy@bitdefender.com so that they can help you receive these offers based on your current region. 

On 12/1/2018 at 6:19 PM, garioch7 said: /index.php?/profile/215539-mariah-liana-22/&do=hovercard" data-mentionid="215539" href="<___base_url___>/index.php?/profile/215539-mariah-liana-22/" rel="">@Mariah liana 22 Welcome to the Bitdefender Forums. I do system images of both of my computers weekly, and I have Safe Files…

On 12/1/2018 at 6:59 PM, Pushkar112 said: The only downside I think so that is you need to activate it in the same country. This isn't a certainty, but yes, depending on the vendor the code may be region blocked. Support may also be limited when it comes to subscription modifications. 

If you want to block a specific application, just select that application by clicking on Browse, then click the Permission switch to off, which will mean that the Firewall will block it. Individual application rules have greater priority than a general rule that applies to all applications. 

Hello, Please use the other available thread to follow this issue: /index.php?/topic/80136-2019-system-scan-stuck-at-4/&do=embed" style="overflow: hidden; height: 340px; max-width: 502px;"> Thank you!

Hi, The issue has been reported to our development team. We'll update this thread once a fix is released, or if any further information is available. You can also reach us at bitsy@bitdefender.com if you'd like to receive an email when the issue is resolved. Thank you. 

Hi /index.php?/profile/198756-m1inty/&do=hovercard" data-mentionid="198756" href="<___base_url___>/index.php?/profile/198756-m1inty/" rel="">@M1INTY , The Encrypted Web Scan can be disabled even now, but you will see a recommendation in the dashboard to re-enable it. Also, you can add websites to exclusions under Online…