Sergiu C. ✭

Hi, The license isn't intended to be split in this way. We don't recommend sharing your Bitdefender Central account with anyone. Thanks!

Hello, Can you send us a support tool log at bitsy@bitdefender.com please? https://www.bitdefender.com/consumer/support/answer/8919/ Please post here once you've sent the email, so that we can look for the case in our system. Thanks!

Hi, Can you try doing a contextual scan on the file itself? Go to: c:\Windows\System32\ , right click on wshbth.dll and choose Bitdefender > Scan with Bitdefender. Let us know if the file can be scanned in this way, if yes, please try a new system scan. Thank you!

Hi, Yes. You just need to disable the All Applications switch, then click on Browser from that screen. Thank you!

Yes, it's normal. The certificate is needed so that Bitdefender can check the https pages you access in your browser. 

Hi Martin, You can chose the replace option and if the subscriptions are not merged, send an email at bitsy@bitdefender.com and we'll make sure you don't lose any days from the old subscription. Thank you!

1 hour ago, casplai said: Same problem here, any help???? Do you have a ticket open? If yes, please post the ticket ID, if not , please send an email to bitsy@bitdefender.com . Thank you!

Hi, A fix was released for this issue in version: 3.3.042.720 You can check in the Playstore to see if you have the latest version (Open Playstore > Search For Bitdefender Mobile Security > on the app page install any updates that are available). Thank you!

On 11/23/2018 at 4:42 PM, LateNight said: Hello, I´m getting the same message over and over again: The process [...]TiWorker.exe manifests ransomware behavior and was blocked I guess it's a false positive.... Hi, Did you send us an email at bitsy@bitdefender.com as I mentioned above? Thanks!

Hi, There's no way to add mass Safe Files exclusions like that. Your only other option would be to stop protecting the folder(s) in which that application modifies files (and move sensitive files to a different location), but if the files the application modifies are themselves important, then this obviously won't help. 

On 11/25/2018 at 1:15 AM, god's toy said: All sorted. support are on the ball Thank you. I am glad to hear this was resolved. 

On 11/25/2018 at 11:49 AM, fazira said: I got the same issue. What should I do? Hi, We have an article with the steps that should be tried initially: https://www.bitdefender.com/consumer/support/answer/17225/

13 hours ago, stevie73 said: Same here. I feel ripped off. Absolute bullsh*t 13 hours ago, stevie73 said: Oh and I should add that since its "installed" my PC is f**ked - apps and games just randomly crash after a few minutes (if they even get that far....) Hi, I'm sorry you feel this way. I've replied to your ticket so…

On 11/24/2018 at 2:23 PM, buutske said: Bitdefender is doing nothing with my ticket (no: 2018103017470006) dated from 2 november about the problem with Axis Companion issue. Only 2 emails that says: We hope this email finds you well. We wanted to let you know that your request, ticket no: 2018103017460002 is currently…

Hi, I wouldn't recommend that. You're allowing by default some apps with expired/untrusted certificates to run on your PC, which is not safe at all. Thanks!

12 minutes ago, lean said: sure will do! furthermore, if i will be buying the subscription 2x will it stack and extend my subscription to 2yrs? thanks We can do such modifications as long as both subscriptions are purchased from our website, but my colleagues from the commercial department will help you with more details…

11 hours ago, DonNH said: I went to install Total Security to a new laptop and I get a "Unable to install, 1500 MHz cpu speed required. I only have 1101 MHz on the new one. So I guess my new laptop in slower then the old one that Total Security works great on. If I go ahead with the install anyway, how badly will it hinder…

Hi, Please send a screenshot of the offer you've seen to our team at bitsy@bitdefender.com Thanks!

Hello /index.php?/profile/215452-totempole/&do=hovercard" data-mentionid="215452" href="<___base_url___>/index.php?/profile/215452-totempole/" rel="">@totempole , You have an older version of Bitdefender Antivirus Free, which is no longer supported. To get the latest version please follow these steps: 1. Press start button…

Hi Sergio, We really appreciate the feedback. Support response time is something we consider very important and we're working on improving in this area. 

mybidefendercentral.com seems to already be detected by us as being a fraud page. To be clear the correct page is https://central.bitdefender.com Thanks!

On 11/18/2018 at 4:22 PM, Daniel J. Diaz said: This was an issie that i just noticed on some Samsung Galaxy Models which include: Samsung Galaxy Note9 & 8 (Exynos and Some Qualcomm Phones) Scrnario: After freshly Installing Bitsefender Mobile, the VPN wont work in samsung galaxy note devices. Displaying a unknown error…

On 11/17/2018 at 3:53 PM, MikeO3 said: Getting the following error this morning after a Windows Update & reboot: Ransomware remediation The process C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17134.400_none_eb2ff40c1d41442d\TiWorker.exe manifests ransomware behavior and was blocked. Your…

On 11/18/2018 at 1:22 PM, sparkster2301 said: Hi, Strange issue where any scheduled scan never runs. For some reason if I run a Quick scan (or any other scan) manually, the scans run fine but if I attempt to schedule a scan, they never run. No error messages, nothing, they just never run. I have attempted multiple fixes, I…

4 hours ago, Fabio Moraes said: /index.php?/profile/212852-sergiu-c/&do=hovercard" data-mentionid="212852" href="<___base_url___>/index.php?/profile/212852-sergiu-c/" id="ips_uid_8997_8" rel="">@Sergiu C. No problem at all! I have already done the tests that generated reports, with "supporttool.exe" and…

Hello /index.php?/profile/78841-markbyrn/&do=hovercard" data-mentionid="78841" href="<___base_url___>/index.php?/profile/78841-markbyrn/" rel="">@markbyrn , This is a known issue that's been reported to our development team already. For more details and potential workarounds, please…

Hi, Indeed the option is not present at this time, though I hope it will be in the future, as far as I know it's on our to-do list. Thank you!

Hi, I found your case in our system /index.php?/profile/215395-biggles/&do=hovercard" data-mentionid="215395" href="<___base_url___>/index.php?/profile/215395-biggles/" rel="">@Biggles . We'll definitely send you an email once the issue is resolved. Thank you!

Hi, Normally you should see in the system tray or the interface, that Bitdefender services are not responding. Unless a service actually crashes there wouldn't be a specific notification (mostly because the services that could deliver the notification are down). Of course this is not a usual occurrence.