Sergiu C. ✭

Hi, The percent counter is indeed not entirely an accurate reflection of the time left on the scan, though this is the most extreme case I've seen yet. If it does the same every time, please let me know. 

The location, when the phone is connected through mobile data can be less accurate, than when connected through Wi-Fi, however 700km away is a little much. Any chance of the phone having been connected to a VPN at that time?

On 11/6/2018 at 4:08 PM, Colif said: Starting 18th September my GPU drivers started crashing randomly. On 19th I received the upgrade from BD 2018 to BD 2019. ON 22nd GPU crashed again and so did BD. But not at same time as GPU, a few hours later - https://i.imgur.com/CH7lQfb.jpg This was on windows 10 1803, Crashes…

On 11/8/2018 at 10:13 PM, komtur said: The default setting for this option is "Autoscan". This works well. If I choose "Ask every time", I expect that the program will ask me if I want to scan the flash drive. But the effect is different - although there is no automatic scanning, the program asks if I want to "immunize"…

Hi, The detections are caused by the feature Network Threat Prevention, under Online Threat Prevention. Unfortunately, the detections persist with the URL excepted, though you could turn the module off. The issue has already been reported to our development team. Thanks!

On 11/12/2018 at 1:28 PM, BP-Web said: Thanks for your response. Will the issue been solved soon? Ticket is : 2018111210550001 Hi, Unfortunately, no ETA is available for the fix at this time

On 11/14/2018 at 10:08 PM, Jadm said: If I use \\192.168.2.25\ as unc path, it works. To be clear: it's a good workaround but I would like a complete solution :-) This is a known issue and yes accessing by IP is considered only a workaround. 

6 hours ago, NobleUplift said: Why don't you have an article on how to fix this certificate issue? How would removing a master password fix a certificate authority? My problem is that all browsers OTHER than Firefox are not working. This issue also cropped up on another system in my network using BitDefender. I'll apply…

On 11/14/2018 at 7:21 PM, Fabio Moraes said: I am in contact with the Brazilian support. But they have no idea what they are doing. Would it be alright if I were to reply to your ticket in English? /index.php?/profile/215063-fabio-moraes/&do=hovercard" data-mentionid="215063"…

Hi, The logs would contain further information related to the issue, that would allow our development team to find a fix, that is why they were requested. Please note that the logs that were requested in the last message, were not the same as the logs that were initially requested. I understand that this can be a hassle,…

Hello /index.php?/profile/215367-jadm/&do=hovercard" data-mentionid="215367" href="<___base_url___>/index.php?/profile/215367-jadm/" rel="">@Jadm , Can you please let me know if, with the Firewall turned ON, you can access the network drives by IP directly? Thanks!

Hi, Please send us a support tool log at bitsy@bitdefender.com [how to create a support tool log] https://www.bitdefender.com/consumer/support/answer/8919/ Thanks!

Thanks for letting us know. 

Hello, I haven't seen this issue before, and I am not really why this would happen. I assume you can change the location of Chrome icon (from the taskbar/desktop/both?) manually, however it would be interesting to find out what is causing this. Could you send us an email at bitsy@bitdefender.com so that we can try and…

Hi, If the 2 subscriptions are for the same product type and number of devices, they should be extended, regardless of the message you receive. I would recommend sending an email at bitsy@bitdefender.com regarding this, and my colleagues can make sure the merge between the subscription goes OK. Thanks!

Hi, Can you try an eicar test after switching accounts and logging out the first account? http://www.eicar.org/85-0-Download.html Thanks. 

Hello /index.php?/profile/215335-lurius/&do=hovercard" data-mentionid="215335" href="<___base_url___>/index.php?/profile/215335-lurius/" rel="">@Lurius , Have you tried reinstalling Bitdefender as in this article? https://www.bitdefender.com/consumer/support/answer/13429/ Thanks!

3 minutes ago, BP-Web said: Last week I found that iDEAL payments via Rabobank in the Netherlands end up in a page not found. I contacted Rabobank Netherlands for this issue and according to them this is a known Bitdefender issue. As far as I found out now but not 100% sure about this, the error occurs when SSL scan has…

16 hours ago, Vetle said: definitely memory leak, used almost 10GB of RAM, and it kept increasing until reboot Hi , You could try a reinstall as JK mentions above, this memory usage is definitely not OK. If the issue persists, please send us an email at bitsy@bitdefender.com so that we can investigate.

15 hours ago, Anjo said: Hi, I've the same problem and contacting the support center gave no cure for 2 month now. I've contacted http://nimbus.bitdefender.net/bdnc/config and attached the outcome in the file bdnc-conf.rtf I'd like to get this solved, otherwise I have to buy another brand security (AV) program.…

On 11/10/2018 at 10:56 PM, RKL said: All fixed. Thank you @/index.php?/profile/212852-sergiu-c/&do=hovercard&referrer=https%253A%252F%252Fforum.bitdefender.com%252Findex.php%253F%252Ftopic%252F80025-cant-print-after-last-update%252F" href="<___base_url___>/index.php?/profile/212852-sergiu-c/" rel="" title="Go to Sergiu…

7 hours ago, BDAlexS said: I only sent mine yesterday too, and have not had a response either.. But seriously man - it's the weekend and people live in different timezones! - I don't expected it to be sorted for a little while this is an admin task. People are allowed weekends off. You've still got 129 days so I can't…

10 hours ago, BDAlexS said: Good about time I can now stop using Linux. Perhaps we can have two months or more free added to our licenses eh? Hi, Yes, this is something that we wanted to do. Please send me a private message with your email address for the Bitdefender Central account, and ticket ID (if you had opened one),…

23 hours ago, RKL said: Hey, just noticed after installing update 23.0.14.61 i lost ability to print/scan on my Samsung M2070. Before update it was working fine. Printer is connected by Wifi, it connects successfully to router, but communication from pc seems to be blocked. I have tried to turn off firewall and other BD…

1 hour ago, coldlinks@mail.com said: Just applied the update now via the tray icon. Can also confirm the issue appears to be resolved now. 34 minutes ago, svenohrberg said: Yes. Finally the constant read-bug is gone, farewell, and we will NOT miss you! BitDefender is back on track :-) 32 minutes ago, chrisj said: I can…

13 minutes ago, RKL said: is this update addressing only this bug or any chance it will also fix other issues? (like not able to scan/print) It also addresses an issue related to viewing the scan log, though I haven't seen any reports on the forum, no other fixes. We did have an issue with canon printers but that was fixed…

1 minute ago, Lurius said: I ran 2018-version of that bitdefender uninstaller and now everything is ok on that computer (=installed the new 2019 ok). Thanks for the update. 

/index.php?/profile/215338-nate/&do=hovercard" data-mentionid="215338" href="<___base_url___>/index.php?/profile/215338-nate/" rel="">@Nate Please send us an email at bitsy@bitdefender.com so that we can try and find a workaround for you. It's possible that with different exceptions the app could work, until a permanent…

Hi, Can you try a Switch account on the second PC? - open Bitdefender - click My Account > Switch Account - enter the email address and password associated to your Bitdefender Central account. Thank you.