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Comentarii
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Thanks for feedback, Alex
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Hello, It seems that your machine was in the same session(no reboot) for several days. AutoScan runs automatically based on a few parameters, reboot is one of them. After rebooting the machine quick scan should start after 1 hour. Thanks for feedback, Alex
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Hello, Of course, that file will be added on the virus signatures list too. Alex
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Hello, This website will be added on our blocking list. Thanks for feedback, Alex
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Hello, 1. It is not recommended to use 2 security products on the same system, your computer will run slower, and the products will have abnormal behaviour. 2. You can use another firewall product, it will not interfere with our product, but for the moment, we have an issue of compatibility with comodo firewall, we are…
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Hello, For further investigations we need some logs from your computer. Can you please send us - From : C:\Users\UserName\AppData\Local\Temp\ we need: gziface.log, gziface1.log - In product installation path(default is: C:\Program files\Bitdefender\Antivirus Free Edition) from Dumps folder(if exists) send all files. You…
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Hello, Both websites were removed, Thanks for feedback, Alex
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Hello, Yes, Bitdefender Antivirus Free Edition is compatibile with windows 7. Alex
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Yes, it's also cloud based Thanks for feedback, Alex
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Traffic light not yet, all of the above, yes.
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Hello, No, this behaviour is not normal, quick scan is set to run once a day, and full scan, once a week (for the moment). To investigate further, we need a file from the BD AVFree installation folder, named gzserv.log You can send it via http://www.sendspace.com or http://www.mediafire.com. Thanks, Alex
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Hello, We are working on these issues, some of these features will be available in the next product update. Thanks for feedback. Alex
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Thanks for feedback, This issue will be solved as soon as possible. Alex
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Hello, The xml file for Eset is present in extern folder because we detect previous versions(<=5) This is a new version, with a different ID and must be added to that list. Thanks for feedback, Alex
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Hello, We are working on this issue, in the next product update this feature(restore from quarantine) will be available. Thanks for feedback, Alex
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Hello again, As I can see in your text attached from gzserv.log our service has quite a lot of timeouts, and that's because you are using two security products: Microsoft Security Essentials and Bitdefender Antivirus Free Edition, which are incompatible on the same system. You must uninstall one of them for the proper…
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Hello, Thank you very much for your feedback, this issue will be solved right away. Have a nice day, Alex
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Hello, Thanks for your feedback. Can you help us with more info? Maybe gzserv.log can help us, it is located in BD AV Free installation folder. You can send it via http://www.sendspace.com or http://www.mediafire.com and after send me the link or more simply via PM. Thanks, Alex
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Hello, Can you tell us more details about this issue? 1. What operating system are you using? 2. What files where deleted/quarantined by avfree? 3. What is the version and signature number of virus signatures (you can find this in main view -> Logs: last "Virus signatures updated" event). In logs you have "export" button…
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Hello, This website will be reported as false positive, in the next update we will include option to skip. For the moment you can switch Virus Shield to OFF when you want to access a page which is blocked by Antivirus Free Edition. Thanks, Alex
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Thanks for notice, it will be solved right away. Alex
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Hello, My system information is Windows 7 Home Premium, Service Pack 1 64 bit 2gb of RAM Intel Celeron CPU B800 1.50Ghz My previous Security setup and current until the issue is resolved is Avast Free Antiviurs Comodo Firewall 6 Malwarebytes anti-malware On-Demans Hitman Pro On-Demand The extentions I have loaded in Google…
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Hello, Can you tell us more details about your system configuration? What operating system are you using? what was your previous security product? We haven't encountered this problem until now. Thanks, Alex
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Ok, instalare bitdefender free. Acesta cere sa dezinstaleze Microsoft Security Esentials. Ok, il dezinstaleaza si se instaleaza. Nu-mi place cum lucreaza din mai multe motine....nesemnificative. Il dezinstalez din Control Panel. Se dezinstaleaza dar....nu mai pot reinstala MSE !!! De ce ? Ce urme raman si nu pot reinstala…