Verbindungen werden blockiert bei aktiviertem VPN

Huggenberg

Immer mehr Seiten blockieren die Verbinung wenn VPN aktiviert ist. Standortwechesel und Protokollwechsel nützen nichts mehr. Alle diese Seiten im Split-Tunneling aufzuführen kann auch nicht die Lösung sein, dann kann man VPN auch direkt deaktivieren. Gibt es eine Lösung?

KoFuma

Dem kann ich nur Zustimmen. Selbst die Bitdefenderseite wird blockiert. Hier ist dringender Nachholbedarf!

Flexx

https://community.bitdefender.com/de/discussion/103149/verbindungen-werden-blockiert-bei-aktiviertem-vpn

https://community.bitdefender.com/de/discussion/comment/350674#Comment_350674

@Alexandru_BD, could you take a look at this? While split tunneling may offer a potential solution, it appears that a significant number of websites, including Bitdefender's own, are affected. Could you provide feedback on this issue?

Regards

Alexandru_BD

Hello,

Such situations should be reported to the Bitdefender support teams, as they can further investigate on a case-by-case basis.

When encountering connectivity issues, the Support teams will require some information, so make sure to have these details available for when they ask, as these will help speed up the resolution:

• The OS on which the VPN is running
  
• The affected account (this would be your Central account)
  
• Whether the problem occurs on a specific location or all locations
  
• IP(s) of the affected server(s) - here is related to point 3.
• The affected websites and their behavior (error messages, crashes, etc)
  
• Whether the problem occurs only on mobile data or only on Wi-Fi or present on both.
  
• App version, ex:27.0.5.45(a) or 27.0.5.45(b) → This is very important to know.

Depending on the case, they may request additional information.

Going forward, It is necessary to analyze each blocked site separately, test them, reproduce the problem, see what the cause is, etc. Because it's possible that there is no common reason, and the sites may manifest individual or specific causes that prevent them from being accessed. This is not something we can investigate on the forum, or a situation where we can provide an actual workaround, based on the simple fact that the respective sites cannot be accessed. If the usual troubleshooting steps recommended for such situations do not remedy the situation, it's something that must be investigated in detail by the Support teams.

If you need to contact the Support teams for further assistance, use this link and state your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Regards,

Alex

KoFuma

Problem gelöst. In der Fritzbox einen anderen DNS-Server (8.8.8.8. und 8.8.4.4.) eingetragen. Danach liefen alle Anwendungen einwandfrei.

Huggenberg

@KoFuma Hat bei mir nicht funktioniert. Mit einer anderen Setup-Box (Sunrise), ebenfalls die DNS-Server eingetragen. Sobald Bitdefender aktiviert ist, werden 90 % der Seiten weiterhin blockiert.