Error Code 1017 bei Update

Question

Ich habe das BD-Update eines WIN-PCs über einen Proxy eingerichtet. Klicke ich auf "Update" , erscheint kurz danach die Meldung, dass das Update erfolgreich war. Klicke ich dann auf "Details" erscheint der Errorcode 1017.

Als Update-Adresse habe ich diese eingerichtet: https://update-cloud.2d585.cdn.bitdefender.net

Hat jemand eine Idee, wo die Ursache des Fehlers steckt und was der Errorcode 1017 bedeutet?

Alexandru_BD · Answer

Yeah, sorry to hear that. I think it's because of that proxy.. May I ask you to generate a support tool log and send it to Bitdefender Support for investigation? Otherwise it's a guessing game, we can't know exactly what's going on there with your specific setup. Here's how to create a log:

https://www.bitdefender.com/consumer/support/answer/124369/

Once you got this, head to the link below to open a ticket and attach the log file:

https://www.bitdefender.com/consumer/support/help/

You can refer to this thread of course. They will know what to advise next.

Let me know how it goes.

Regards

OlyJan · Answer

Hi Alexandr_BD,

thanks for reply.

I've already tried out your hints without success.

Does the URL https://update-cloud.2d585.cdn.bitdefender.net is correct?

Best

Jan

Alexandru_BD · Answer

Hi,

If Bitdefender update encountered an error code not listed here, follow these troubleshooting steps:

* Retry Updates Later:* Sometimes, update errors occur due to temporary server issues. Wait a few hours (2–4 hours) before trying to update Bitdefender again.

* Restart Your PC:* Save your work and restart your computer. Then, check for Bitdefender updates.

* Connect to Another Network:* Try connecting your computer to a different internet network (e.g., using your phone’s hotspot).* If updates succeed on the new network, there might be an issue with your original network.* Turn off any third-party firewall software running on your Windows computer or router.
* Change DNS settings on Windows.

* Reinstall Bitdefender:* If update errors persist, reinstall Bitdefender:* Open Control Panel > Programs > Uninstall a Program.
* Select Bitdefender and click Uninstall > Reinstall > Restart device

* Contact Support:* If none of the above steps work, contact Bitdefender Support with the error code details.

I hope this helps.

Regards