Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Mein BD startet nicht mehr.

Optionen

Habe nach Router-Tausch keinen Zugang zum BD Server. Hilfe-Empfehlungen aus Central alle geprüft ohne Erfolg.

Antworten

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    Optionen

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Arminus42
    Optionen

    During working PC i have exchange Router Archer6500v by Archer600. Result: Net Access OK, but BD says after start "Kommunikationsfehler". I am interested to know the side of BD which I can inscribe in W10 Firewall as permitted.

    Sorry my English

    Greeting

    Arminus42

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    Optionen

    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

    Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

    If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Arminus42
    Optionen

    Hallo Flex,

    my problem is solved by re-installation. It is all now OK. I know after this : No release the connection to net if PC is ON. Every hour maybe the system is co-working /"bitdefending".

    If PC is off, it is possible to exchange the router-type.

    Thanks for Your letter and ways for contact - good in future for my self-produced next garbage.

    Arminus42