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Hi Mike and welcome! If you still didn't receive yet the e-mails sent out from Central, you can download the Bitdefender Total Security 2016 kit on each Windows computer from here: http://download.bitdefender.com/windows/desktop/connect/cl/2016/en-us/bitdefender_tsecurity.exe As for your Android devices, simply search in…

Hi, The 2016 setup process was designed to ensure maximum security from the moment the installation is complete. Downloading the latest resources from our Cloud servers during the installation process keeps your PC protected from the newest threats, especially considering the large number of zero-day malware lurking…

Hello ilmafiosso and welcome to the Bitdefender forums! I can see from your video that you are currently using Bitdefender 2015. Please upgrade free of charge to Bitdefender 2016 first. In order to upgrade to the new version please follow the steps from this article: http://www.bitdefender.com/support/-1479.html We are…

Hello all, Starting with the latest build version 20.0.26.1418 released last week you now have the option to prevent the hosts entries from being commented out by Bitdefender 2016. You no longer have to change the hosts attribute to read-only. In the main Bitdefender interface click on the human shaped icon (from the upper…

Hi, Just a quick update to let you know that the cause of this BSOD was addressed in the latest build version 20.0.26.1418 which required a system reboot. I now declare this topic closed.

We have developed a potential fix for the issue you report. Please follow the steps below and let us know if they help: 1. Download (save on your computer) the 3 files from my attachment. 2. Then restart Windows in Safe Mode and place both bdnc.ipv4 and bdnc.ini in these two folders: C:\Program Files\Bitdefender Agent…

Hi Kat, If the above steps won't help you here's an easy fix: 1) Download remove_competitive.zip from [removed link] Extract the content of the archive. The password is: 123 2) Run the resulted file remove_competitive.bat to clear the leftovers of the other security solution. 3) After this restart Windows, then try again…

Hi, Can you send us more details regarding your situation at bitsy@bitdefender.com ? Or submit a ticket from this platform: http://www.bitdefender.com/support/contact-us.html Make sure to mention the link to this topic also. Thank you!

Hi shenga, We apologize for the delay of our answer. According to the dumps, the computer stops responding when you run an application that uses the Windows Filtering Platform API. This is a Windows bug which can be be solved by installing the Microsoft patch indicated below: http://support.microsoft.com/kb/2664888 Note:…

Hi. There was a temporarily issue, already addressed by now. Please try clearing cache and cookies or even consider a different web browser. Feel free to reply should the issue persist. Thank you!

Hi, Please try the guideline from this Microsoft thread, as we do need the .dmp for analysis: http://answers.microsoft.com/en-us/windows/forum/all/no-dump-file-created-after-blue-screen/e3b631e0-8260-e011-8dfc-68b599b31bf5?auth=1 Thank you!

Hi, Whenever Bitdefender mistakes a process for a game and triggers Game Profile we need Active Threat Control and Bitdefender vsserv.exe logs to come up with a solution. If the situation still persists with the latest build version 20.0.25.1377 from Bitdefender 2016 please send us an email at bitsy@bitdefender.com so we…

Thank you, we will look into it asap.

Hello, Bitdefender 2016 functions as designed (FaD). Starting with the latest build version 20.0.25.1377 'bdagent.exe' no longer starts automatically from the Run registry key. In Task Scheduler Bitdefender Agent is now scheduled to start 1 minute after boot. Ergo, the 'Awake' popup and the system tray icon appear a little…

Hi, There is a special routine for the hosts file in the Bitdefender engines because this location is one of the main targets for malware. We do not recommend adding exclusions for this file as it's a security breach for Windows but if you are absolutely sure you want to proceed, here are the steps to follow: 1. Set…

Hi, Thank you for reporting back with your results. I now declare this topic closed.

Most probably you have a lot of programs that run automatically when you turn on the PC. Try running Windows in clean boot leaving only Microsoft and Bitdefender services enabled. Let us know if the Bitdefender system tray icon loads faster this way. If it does, you can try to delay or disable the launch for some of the…

Hi, You can try to repair Bitdefender 2016. This resets the Security Report as well: http://www.bitdefender.com/support/how-to-...-2016-1469.html We are here for you should you require further assistance.

@SkipRat Here's an easy fix: 1. Exit Firefox, then open CMD and type in start firefox –P 2. Press Enter, then choose Create Profile and wait ~ 2-3 minutes 3. Now launch Firefox and check if you can access Google with SSL scan ON 4. Repeat step 1, select the newly created profile and choose Delete profile. Please keep us…

@whb2016 To temporarily turn off the Bitdefender anti-malware protection bring up Bitdefender 2016, then press on Modules in the lower left of the window. Under the Protection tab press on Antivirus here disable On-Access Scanning and Active Threat Control.

Hi, Do you have other web browsers that still support Java? Please include as well a Bitdefender diagnostic log from your computer. Thank you!

Hi, To further investigate this case, please post here a support tool log by following these steps: http://www.bitdefender.com/support/how-to-...t-log-1168.html You may not be able to upload the file due to its size so you can put it on www.sendspace.com and post the download link. If you were already asked to generate the…

Hi, To further investigate the problem you are facing, please send an email to bitsy@bitdefender.com

@Agret To be able to provide a quick fix we need samples of the files that trigger the Bitdefender detection on your end. Please send us the samples via this platform: http://bitdefender.com/submit Thank you in advance for your help and cooperation.

Could you please post back the ticket ID received when contacting Bitdefender Technical Support so I can look into this? Thanks!

Hi, To overcome this issue please run the latest Bitdefender uninstall tool uploaded last week here: http://www.bitdefender.com/files/Knowledge...installTool.exe - access the link and when the window with the Bitdefender file appears, please choose the 'Save' option - save (download) the tool on the PC first - right-click…

Hello everyone, If you are still dealing with BSOD during the Bitdefender 2016 installation please reinstall with a fresh kit downloaded from Central as we made some improvements to the latest kit. Thank you!

Hi, As per forum rules http://forum.bitdefender.com/index.php?act...f=400&id=18 topics related to the lack of response from the support department need to be backed up by as much information as possible concerning the issue that you have been facing. When you send an e-mail to support a Ticket ID will automatically be…

Hi, As per forum rules: http://forum.bitdefender.com/index.php?act...f=400&id=18 topics related to the lack of response from the support department need to be backed up by as much information as possible concerning the issue that you have been facing. When you send an e-mail to support a Ticket ID will automatically be…

Hi Peter, Please uninstall all the other security solutions (if any) then run this Bitdefender 2016 uninstall tool: http://www.bitdefender.com/files/Knowledge...installTool.exe - access the link and when the window with the Bitdefender file appears, please choose the 'Save' option - save (download) the tool on the PC first…