Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Game Profile Triggered By Acronis 2016

Options
thegilpins
thegilpins ✭✭✭
in Profiles

I have been using BD v19 on Windows 10 64 bit for the last few weeks and the profiles have been working well.


Yesterday I updated Acronis cloud backup from 2015 to 2016 and now game profile is triggered all the time. The programs that turn on the game profile are Acronis True Image Monitor and Acronis True Image Home.


Can this be fixed please?

Comments

  • Georgia
    Georgia ✭✭✭
    edited February 2016
    Options

    Hi,

    Whenever Bitdefender mistakes a process for a game and triggers Game Profile we need Active Threat Control and Bitdefender vsserv.exe logs to come up with a solution.

    If the situation still persists with the latest build version 20.0.25.1377 from Bitdefender 2016 please send us an email at bitsy@bitdefender.com so we can further assist you. To upgrade for free to Bitdefender 2016 follow the steps from this article:

    http://www.bitdefender.com/support/-1479.html

    Thank you!

This discussion has been closed.

All Time Leaders

Categories

Defenders of the month