Niels ✭

Dear Martin4Jay, I meant what I wrote into my first reply as 2) possible solution. That I meant with status. In other words was the terminal services service set on:disable,manual,started. Kind regards, Niels

Dear SquareGrain, I am just a volunteer just like the other moderators. People that work for BitDefender have a different member status: technical support,virus researcher/analysist,super moderator,customer care. I offered some help. Kind regards, Niels

Dear platinumsteel, BitDefender http traffic scanner might the problem. Try this open BitDefender switch to advanced view,antivirus section, high light shield tab press on custom level and uncheck scan http traffic press on ok. If you might got infected BitDefender on-access scanner will catch it. Kind regards, Niels

Dear peterc, If it still fails after changing the extension you can upload it to an online file host and just provide the download link. Kind regards, Niels

Dear Martin4Jay, I suggest that you temporary disable Auslogic Boostspeed. It might that Boostspeed prevents BitDefender processes to load to gain a quicker boot. Verify if bdagent.exe isn't prevented to run by Auslogic. Check the same thing for seccenter.exe,vsserv.exe. If it's too difficult what I suggested as my first…

Dear JulianH, Did you tried what I said concerning .net framework? You didn't answered that. I used Threatfire in the past but now that BitDefender has it own Behavioral blocker I don't use it anymore. You can set the Behavioral Scanner to aggressive if you want to do that. Open BitDefender switch to advanced view go to…

Dear Roadrunner911, When you are on the network tab press on the add button that is located by the zones section, now type the ip-adress of your network printer and select allow. Check also the stealth options and set it on remote. You need to click on the rules tab when you are in the firewall section. When you are there,…

Dear Lydon, You can try this: press the windows button together with r now type this: cmd press enter, after that type ipconfig /flushdns press enter,reboot your pc and try again. But the culprit might indeed be windows 7 because it's still not released yet. Kind ragards, Niels

Dear Brent, Install .net framework again. First remove the previous versions with the tool mentioned here. After you ran that tool reboot your pc. Download and install the newest microsoft.net framework version. If it still fails you need to rely on support. Because the only workaround is what you do. Kind regards, Niels

Dear sprite1900, I recommend that you try this: Press the windows button together with r now type this: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\ press enter (if you have windows xp) You need to change userprofile to the name of your account if there are more accounts on your computer. and here…

Dear JulianH, Do you have the problems also on other user accounts? Did you verified the e-mail address that you used to register here on this forum? I advice you that you check both the e-mail address that you used for your my account and here on the forum. Check also the trash/spam folder. You can try this for you issue…

Dear SquareGrain, You can try this for you issue with the BitDefender security center not responding: Install .net framework again. First remove the previous versions with the tool mentioned here. After you ran that tool reboot your pc. Download and install the newest microsoft.net framework version. What do you mean with…

Dear Martin4Jay, You can try also this: 1)Clear the cache of your systray: Important make a back-up of your registry for instructions take a here a look. Click on start,run,now type regedit press enter. Expand HKEY_CURRENT_USER,Software,Microsoft,Windows,CurrentVersion,Explorer,TrayNotify Now delete only the following…

Dear JulianH, How did you upgraded to version 2009? I mean did you installed it over version 2008. You should use the removal tool and here the 64 bit uninstaller. Did you wait a couple of seconds to see if the BitDefender icon didn't change to red? You need to verify the scan activity bar if there are no red crosses…

Dear alsadinet, Please try this first: BitDefender rescue cd. You need to burn this as an bootable image. if you don't have a burning software that is capable to burn bootable images you can use this free burning software. See here for instructions for how to create a bootable image with CDBurnerXp. Print the following…

Dear JulianH, Did you already tried to run the office programs as an administrator? To do that right click on the shortcut and choose run as an administrator. What is the status of the BitDefender Desktop update service? It should be running. I suppose that you know how to check that. Because you checked the services. The…

Dear ddwilkie, Yes, you can download BitDefender rescue cd. You need to burn this as an bootable image. if you don't have a burning software that is capable to burn bootable images you can use this free burning software. See here for instructions for how to create a bootable image with CDBurnerXp. Print the following…

Dear Polyglory, The only feature that you will missing is if you upgrade from BitDefender Total Security 2008 to version 2009 is online back-up by using a license key of a previous BitDefender version. That(=using online back-up) is only possible by purchased 2009 keys for Total Security. Kind regards, Niels

Dear RaGiNGWhiSPeR, Did you created rules in the firewall for all Garena executables that are located in the install directory? Did you also checked by events: listen,traffic,connect and everything under adapter types press also on advanced. Let it set on ip: any and this both on local as by remote address. Press on ok.…

Dear rick31, You can try this open BitDefender, switch to advanced view,go to firewall section,rules,press on the add button now browse to the windows,system 32 folder and select wuauclt.exe press on open and allow connection. Do the same thing(create a new rule) for wupdmgr.exe and allow it also. I can't give an…

Hello rick31, Unplug only the powercable of your router for 30 seconds. After that plug it back in. Open BitDefender switch to advanced view,antivirus,shield,press on custom level and uncheck scan http traffic press on ok. Download and run winsockfix. Run it and press on fix. After that I recommend that you clear your…

Dear Boulder Biker, Do you have scheduled an autologon scan? If so try to increase the time after you have booted your pc when the autologon scan should take place. Open BitDefender,switch to advanced view by clicking on the switch button. After that go to antivirus,virus scan,now right click on autologon scan,schedule…

Dear topixs, Does this behavior only happens on that website? Or does it happen on every website? Did you tried to download it from another source? Does BitDefender blocks the page? Do you see a BitDefender pop-up of an infection that is found? It might be a false positiv. Can you please make a new topic in this forum…

Dear Davonator, Can you please check if the terminal services startup type is set on automatic rather then on demand? To do that: 1) Press the windows button together with r 2) Type the following in open (with): services.msc press enter or click on ok. 3)Right click on the terminal services 4)Choose properties 5)Change by…

Hello jreffner, Did you ran this uninstall tool to remove BitDefender? That is the specific removal tool. Run it 2x once before an afte the reboot and install BitDefender again. Try this and see if you still have the issue. Does it happen on all user accounts this kind of behaviour? BitDefender uses it to open the GUI and…

Hello Ronald, Did you verified when the latest successful update took place? That might be an possible explanation that the signatures for the online scanner were a recenter version then those on your computer. Did you changed any of the properties of the deep scan? I mean did you right clicked on it and choosed…

Hello StoneJam, Does windows washer works in realtime? I suppose because I can see a startup item of it. It might be that windows washer is removing BitDefender temporary files. Is it possible to disable it? I see that you are also using Spybot Search & Destroy Teatimer. See if you didn't accidentally denied a registry…

Hello Wherewithal, When changing to permissive you disable http traffic scanner. If you open gmail.com and choose earlier version than it works.Did you already reported it to support? The reason I ask is because this is only a user forum. a)Open BitDefender switch to advanced view, go to antivirus,high light virus shield…

Hello VirusPING, How many RAM does your computer have? On what protection level did you configure BitDefender realtime protection? If you have set it on aggressive did you also enabled: scan inside archives ? If so that can slow down and increase in memory message when for example you have a large e-mail database also .cab…

Hello ezbd and Eilrahc, This is only a user forum. What firefox version are you using? I tested it with Firefox 3.0.4 and 3.0.5 and I visited each websites and BitDefender Antiphising didn't blocked or warned on any of those pages. BitDefender Antiphising only blocked the content that I entered by the identity controls.…