Best Of
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Re: [BUG] Bitdefender Free Version causes FC25/FC26 EA Games to crash
Hi, Yes, this tool is used by the support team to diagnose and troubleshoot Bitdefender installation failures or product issues on Windows computers. The tool gathers logs and product usage informati…1 -
Re: "Configuring Bitdefender Antivirus" pop-up at boot.
hi, usually Bitdefender AV performs updates in several steps: >downloading the updates(plugins, config files, etc ); > installation and configuration (applying changes 2 the system, license-che…1 -
Re: Can I close the BD Scam Protection?
Thank you @Alexandru_BD. You misunderstood my (poorly worded) question. However, you did answer what I was asking. I wanted to know if there were 2 or more processes involved, a UI only process and a…1 -
Re: [BUG] Bitdefender Free Version causes FC25/FC26 EA Games to crash
Hi, After I started this thread I used the supporttool.exe, it let me reproduce the issue while it registered what's happening in the background, at the end of the process it generated a .rar file wi…1 -
[BUG] Bitdefender Free Version causes FC25/FC26 EA Games to crash
Hello, I’m encountering a reproducible issue when using Bitdefender Free together with the games EA Sports FC25 and FC26. Issue Description When Real-Time Protection is enabled, the game crashes duri…1 -
Re: my Bitdefender VPN disconnects and reconnects at minutes intervals, why?????
Hi @Michel Monette It might be that the protocol you're using having issue with your PC/router, try changing your VPN protocol. Go to settings in the VPN app, then advanced, then protocol.1 -
Bitdefender subscription price for 5 units
I love Bitdefender. Even though I want logs, see whats going on, I have to admit bitdefender does what most people think MAC OS does automaticly ;). Each year I need to bargain to get the discount ap…1 -
Re: SafePay locks my screen
This Just happened to me today 12/13/2025. I was in safepay and I clicked out of all tabs and the blue background hung my screen. I called support and they sent out an email to some other people at b…1 -
Re: VPN connection
Hello. On the same issue, check out this comment: https://community.bitdefender.com/en/discussion/comment/351273#Comment_351273 Regards.2
