SonicWALL NetExtender not installing on computers with BitDefenderTotal Security 2024

CollRobinson

Getting a variety of error messages so how do I get BitDefender Total Security 2024 to allow the SonicWALL VPN software (NetExtender version 10.2.341) to install and work … it only installs part way then says it has a damaged version of NetExtender or gives a NetExtender disconnect.
We have BitDefencer installed on 5 laptops and our other computers use Sentinel and the SonicWall VPN software installs perfectly on those machines …
When I've deleted the BitDefender off of one of the laptops, the SonicWall software installed correctly.

Flexx

https://community.bitdefender.com/en/discussion/100732/sonicwall-netextender-not-installing-on-computers-with-bitdefendertotal-security-2024

BitDefender's real-time protection features are likely flagging the SonicWALL NetExtender installation or components as potentially harmful. This can result in:

• Incomplete installation: BitDefender might block specific files from being copied, leading to a partially installed NetExtender.
• "Damaged" NetExtender error: BitDefender might quarantine or modify NetExtender files, causing the installer to report them as corrupted.
• NetExtender disconnect: BitDefender might interfere with NetExtender's network activity, leading to disconnections.

Here are some steps to help you resolve the issue:

1) Add to Exclusions:

Set exclusions in Bitdefender Antivirus: https://www.bitdefender.com/consumer/support/answer/13427/

Set exclusions in Bitdefender Advanced Threat Defense: https://www.bitdefender.com/consumer/support/answer/2393/

2) Add to Firewall Exceptions: https://www.bitdefender.com/consumer/support/answer/13425/

If the issue still persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

Regards

CollRobinson

thank YOU!!