Bitdefender VPN won't connect error code 99

aloevera

Bitdefender VPN won't connect and I get an error code 99 after installing sequoia on Macbook pro. Has been working perfectly for many months prior

Flexx

https://community.bitdefender.com/en/discussion/102482/bitdefender-vpn-wont-connect-error-code-99

Kindly take a look at the link provided below

https://www.bitdefender.com/consumer/support/answer/11311/

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards

aloevera

Thanks Flexx. I contacted support and they gave a fix and it worked!

1. Download the update tool from this link: Download Update Tool (https://download.bitdefender.com/resources/files/KnowledgeBase/file/MigrateBitdefenderVPN.zip)2. Double-click on the downloaded archive to open it.3. Then, double-click on the file it contains to run it.4. A new window will appear - please click on Run.5. Open Bitdefender VPN again and click Connect.

aloevera

I followed all the 8 steps here already and no success. Multiple restarts. Different networks. Just doesn't like Sequoia it seems. There is a glitch somewhere. When I uninstalled it wouldn't reinstall for a long time either - something is clashing somewhere

Flexx

https://community.bitdefender.com/en/discussion/comment/347482#Comment_347482

Well, in this scenario, you’ll need to get in touch with Bitdefender Support, as mentioned in my previous comment.

Regards

Flexx

https://community.bitdefender.com/en/discussion/comment/347503#Comment_347503

Nice to know your issue has been resolved. This post is now closed for further comments.

Regards