No internet connection after updating the BitdefenderVPN (ver 27.2.1.1(b))

danasy

As per title, I was prompted to update the BitdefenderVPN to the latest version. I was able to connect to VPN server, no issues and surprisingly quite fast connect to the server, however, no internet connection.

Anyone experience this? The update happened literally a few minutes ago.

Flexx

https://community.bitdefender.com/en/discussion/102527/no-internet-connection-after-updating-the-bitdefendervpn-ver-27-2-1-1-b

Check services.msc to see if WLAN AutoConfig (Wi-Fi) and Wired AutoConfig (LAN) are set to Automatic.

To check if WLAN AutoConfig and Wired AutoConfig are set to Automatic, follow these steps:

1. Press the Windows key + R to open the Run dialog box.
2. Type services.msc and press Enter. This will open the Services window.
3. In the Services window, scroll down and look for WLAN AutoConfig and Wired AutoConfig in the list of services.
4. Right-click on WLAN AutoConfig and select Properties.
5. In the Startup type dropdown, make sure it is set to Automatic. If it's not, change it to Automatic and click Apply, then OK.
6. Repeat the same steps for Wired AutoConfig.
7. After adjusting both, close the Services window.

Both services should now be set to Automatic and will start automatically when you boot up your computer.

Also, have a look at the images below. The first one is for Wi-Fi, and the second one is for LAN.

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards