Bitdefender Scanner App Alert wirhout having installed a new app

Marc H.

Hi,

Does anyone have the same issue?

My Mobile Security says on a daily basis, that there is a new app installed which is not safe, even though I did not install a new app.

I get every day this push notification

Someone knows why this happens or how to get rid of this?

Thanks

Gjoksi

Hello.

This was a know issue since september this year and has been reported here:

https://community.bitdefender.com/en/discussion/101448/the-bug-is-back-the-app-you-just-installed-requires-scanning-before-being-used

and here:

https://community.bitdefender.com/en/discussion/101397/risk-alert-does-not-make-sense-relating-to-supposed-app-install

But, BD Mobile Security version 3.3.248.2462 should have fixed this issue:

https://community.bitdefender.com/en/discussion/comment/344607#Comment_344607

So, i think that your best option is to contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Mobile Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.