Why won't VPN Premium install on my Windows 11 PC (it did before)

Joe_VBL

For some reason (several weeks back) my VPN reverted to the 200mb daily limit version, although I have had the Premium version for a couple of years.

According to my dashboard I have it installed on 9 other devices and my W11 PC (even though my PC tells me it's the 200mb daily limit version), so I removed this PC from my dashboard, then uninstalled it from my PC and downloaded the installer from Bitdefender central.

Double-clicking the installation file gives me the expected "Do you want to allow this app to make changes to your device?" message, so I select <Yes> then the spinner starts for a few seconds, then nothing happens.

I've tried this several times.

Any advice appreciated - thanks

Flexx

https://community.bitdefender.com/en/discussion/102693/why-wont-vpn-premium-install-on-my-windows-11-pc-it-did-before

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards

Joe_VBL

Thank you…I'll do that morningside :)

Flexx

Since the issue has been resolved, this post is now closed to further comments.

Regards