SecurePass - Still Needs Work!

I had been a satisfied Password Manager user for over a year. Saw the hype around SecurePass and started using it a month ago. I am always willing to try new stuff in the hopes that it will make things a little easier for me.😄. I have been a Windows Insider for years!

So far, SecurePass has not lived up to that expectation😒:

The lack of autolock on Windows is still an issue. SecurePass still allowed me to access my passords after a reboot without a login to SecurePass. The Android app is a little better, but the autolock is still not consistent.

The app is slow to recognize the login screens on almost every website - banks, airlines, etc.. A screen refersh might force it to respond. Password Manager is quick to offer the necessary info.

SecurePass does not seem to recongize logins to new sites and offer to save passwords like Password Manager.

I am willing to provide feedback to flag minor issues, but, at this point, I feel that SecurePass is still at the Alpha test stage.

As mentioned, I have used SecurePass over the past month. I added some new sites to the Vault. Given my recent experieinces I went back and added that info to Password Manager. Will go back to Password Manager until SecurePass become more ready for primetime.

Tom

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AliceW

Thanks for doing the research Tom!

Flexx

https://community.bitdefender.com/en/discussion/102853/securepass-still-needs-work

Bitdefender SecurePass is still in development and undergoing improvements, with new features being added. This is the only information currently available, even from Bitdefender support. For now, I am using Bitdefender Password Manager until it ceases to function completely, after which I will switch to Bitdefender SecurePass entirely.

The issues you have pointed out are already on the radar of Bitdefender developers, as they have been reported previously. However, implementing changes and upgrades takes time. Each upgrade must first be thoroughly studied and then gain approval from various departments before the Bitdefender developers can make it publicly available.

You can also check the following link to find out the current differences between Bitdefender SecurePass and Bitdefender Password Manager

https://www.bitdefender.com/consumer/support/answer/109210/

Regards

CathB

Hi, all. I'm a basic user, trying to figure out how to deal with a problem. Any suggestions would be most welcome!

I also have been happy with PasswordManager but when I tried to access my account today I kept getting an error message that said to contact support. I did that and was clumsily guided by AI to reinstall PM. When I tried to do that, PM was no longer available. AI told me SecurePass was the new PM and that I should install it. I did that and along the way got a prompt on BD Central to "upgrade" to SP, which I did. When I finally got into SP, my vault was empty. AI asked me if I had exported my vault data, which I had not. AI basicaly said, too bad cuz I can't help you (ok, lesson learned, don't trust that everything will go as you hope when getting chat help!). I asked AI to pass me to a real person who, after having me reinstall SP, said she would "escalate this situation to my colleagues who handle these cases." I got the auto em that the ticket was created but no response beyond that for the last 4 hours.

carayna

I was happy with Password Manager. Now that I have Securepass, it is a mess. I think this app wasn't ready to be commercialize. The autofill, the update of the password and no automatic logout when you quit window, it is the basic for a password manager. Bitdefender should have advised us that it was a beta version.

MuddyWaters Chicago

I would agree. There are so many basic issues and defects in the browser extensions that I cannot believe this product was released as a paid product. If I don't see major fixes and improvements in the next month, I will abandon this product.

1) When I hit save account, the page goes blank on the "in progress" icon spins continuously. I have to open up another instance of the extension to verify that additions and changes were made.
2) I have NEVER been offered to save a password by SecurePass for a site where I have an existing account. Instead, I have to manually open the securepass vault and create a new account entry and copy and paste from the webapp to securepass vault. This is a terrible interface since I access far more sites with existing accounts than I do ones where I have to create a new one.
3) When I edit the title of an account, the change is not reflected in the list of accounts in my vault. Seems like the two screens are not using the same data field.
4) Often Securepass does not recognize that I am in a log in screen for a website. To lookup a password, I have to manually search for it.
5) I cannot toggle the autofill option on the edit screen. When I try, the screen goes blank and the "in progress" icon spins continuously and the change is not made.

These are just some of the major issues I have. There are others.

carayna

today after an update of bitdefender I don’t have any access to internet on my PC. What is happening with Bitdefender? Lukilly my IPhone still working. If not how would be able to find a solution to the problem?

Amelinde

I also have significant issues with this product, and after having a major issue with the last iteration called "Password Manager" I am at a loss as to what to do. The last password manager refused my login every time, the first time. I had to close it down then try again, every single time. It was painful. They told me they'd solve it with Bitdefender SecurePass, like this was the answer to my problems. Honestly, it's actually WORSE. In Australia, the time it takes to load a login on a sign in field is approximately 35 seconds. Of course you think it's failed by then, but no, the servers are so far away or the programming is just so poor that this is how long it takes. It also does not save new logins when you ask it to on mobile mozilla, which means the product is basically useless. It does not search for any usernames on existing sites either. It acts like everything is a mystery. I can't believe I've paid for this product, honestly. I expected more. I'm an IT project manager and I can tell you, something is going seriously wrong with their development teams whether it's to do with capacity of the developers, or product management, I don't know, but it's BAD.

Alexandru_BD

Hello,

Just following up on this thread. Since I've noticed that we've received a lot of feedback from the community regarding SecurePass, I invite everyone who is interested to find out more about this product to a one-on-one discussion with one of the engineers in charge of the app. I hope that this discussion will bring new perspectives, insights and use cases that can help the development teams in their quest to enhance this service.
At the same time, this represents an opportunity to connect with a Bitdefender staff member and to gain insights into the product's functionality, roadmap, development challenges and upcoming improvements.
Should anyone be interested, here's the link where you can share your thoughts and ask the lead developer your questions about SecurePass:

https://community.bitdefender.com/en/discussion/104095/engineering-password-security-join-our-latest-q-a-session-with-diana-from-bitdefender-securepass

Thank you for your participation! 🤝