Bitdefender support contact mail

Hi @Flexx
You said in the now closed discussing https://community.bitdefender.com/en/discussion/comment/349212#Comment_349212 :"As far as I know, the email address you mentioned is not valid for sending emails. It is used solely by Bitdefender support to send replies to queries submitted by users through the Bitdefender support website."
The bitdefender support e-mail that is used to answer tickets bdsupport@tickets.bitdefender.com will then only be answered by support if you reply on a ticket number and not when you would sent a query to this mail address without a ticket number?
Is there a mail address you can contact support with if in case the contact form on the website is not working for some reason or if the website would not be working for some reason?
Thx
Best Answer
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@Petersl in the event the contact form is not working for you, you can use the chat option instead. Once connected to a Support agent, they will open the ticket for you. Although some email addresses still exist for Support, using those may send your inquiry in a queue where it may take longer to receive a response. This happens because the respective email addresses are not directly linked to the ticketing application, like the contact form.
The data that you fill in beforehand, prior to sending the contact form that implicitly opens the ticket, is automatically transmitted when the ticket is opened, and this ensures that the request is sent to the relevant support team (commercial, technical, anti-malware, etc) and contains at least some basic information, so the case can be routed accordingly.When sending your request via email, you don't really have any fields to enter the type of request, request category, the product you are using and so on, and because of this the contact form is the recommended option.
Premium Security & Bitdefender Endpoint Security Tools user
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Answers
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Although direct email contacts for Bitdefender support still exist, they have been removed from public access to ensure that the support process remains streamlined through the Bitdefender support website.
In your case, although I am aware of the direct email contacts for Bitdefender support, I am not authorized to share them on the Bitdefender forum. Perhaps @Alexandru_BD can assist you with this.
Regards
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Bitdefender Ultimate Security Plus (user)
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Having issues accessing my online banking. Was working until 2 days ago! Contacted the bank and there is no issues at their end. Have tried adding as an exception but simply after entering account number and password it simply spools and then stops! May I please get a ticket to get some help. Many thanks
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Hello.
You should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
NOTE: Bitdefender telephone support is not toll-free!
Regards.1