Hi @Flexx
You said in the now closed discussing https://community.bitdefender.com/en/discussion/comment/349212#Comment_349212 :"As far as I know, the email address you mentioned is not valid for sending emails. It is used solely by Bitdefender support to send replies to queries submitted by users through the Bitdefender support website."
The bitdefender support e-mail that is used to answer tickets bdsupport@tickets.bitdefender.com will then only be answered by support if you reply on a ticket number and not when you would sent a query to this mail address without a ticket number?
Is there a mail address you can contact support with if in case the contact form on the website is not working for some reason or if the website would not be working for some reason?
Thx