VPN Not connecting

Douglas J

Since the latest update to the VPN mine refuses to connect. If it does, it won't reconnect after the PC is fired up after sleep. Can you help?

Petersl

https://community.bitdefender.com/en/discussion/103106/vpn-not-connecting

Hi @Douglas J

Is it failing to connect with all the protocols or just one of them?

You might have a corrupt installation. Try uninstalling the VPN (only the VPN) and then reinstalling it by clicking on the VPN tab in the bitdefender dashboard.

Nicholas P.

I have a similar VPN issue. The installer.exe is corrupted. The latest update was this week. I cannot uninstall because the ****** calls the installer.exe. How do I fix this?

Alexandru_BD

Hi @Nicholas P.

I've replied to you on the thread you opened:

https://community.bitdefender.com/en/discussion/comment/349790#Comment_349790

Let's keep the discussion in one place, please.

Thanks

Petersl

https://community.bitdefender.com/en/discussion/comment/349749#Comment_349749

Hi @Nicholas P.

You can uninstall it with revo uninstaller, you can download the free revo uninstaller from https://www.revouninstaller.com/revo-uninstaller-free-download/ .

Nicholas P.

Thank you, Petersl! I ran the chkdsk - no help. Then, I uninstalled BD VPN with revo - registry included.

Interestingly, after rebooting, I now have a new working version (27.2.2.2(a)) of BD VPN on my laptop. I'm not sure what the root cause of the problem was.