Ransomware remediation can't be turned on

dralnajim

Hello everyone! I cant seem to be able to enable ransomware remediation as it immediately disables itself. Also when I get a message asking me whether to turn it on or not and I click enable it still shows as disabled in Bitdefender.

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Flexx

https://community.bitdefender.com/en/discussion/104058/ransomware-remediation-cant-be-turned-on

The Bitdefender Ransomware Remediation feature is available only as part of Bitdefender paid products and is not included in the free version.

If you have a paid Bitdefender subscription and are still unable to access the Ransomware Remediation feature, it is recommended that you repair your Bitdefender product.

Repair your Bitdefender product: https://www.bitdefender.com/consumer/support/answer/13429/

If the issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get immediate update, make use of the chat option. Once the AI chatbot recommends a series of solutions, you can type in the chat, 'transfer to an agent,' and you will be transferred to a Bitdefender support agent. Bitdefender support may require logs and will assist you in generating them.

Also, ensure you do not have any ad-blocker or privacy-blocker extensions enabled, as they might prevent the chat window from appearing.

Regards