Perplexity Login Problem

KenHK

My Perplexity windonws and mobile app was working until I installed Bitdefender today. Did some research and tried adding exceptions and disabling dark web scan but all failed. The only way I can login to Perplexity is removing the Bitdefender app in Windows desktop and Android app. Has any one experienced similar problem and know a fix ? Thanks.

Alexandru_BD

Hello @KenHK,

There can be scenarios where an ad-blocker might inadvertently block required scripts, APIs, or cookies that Perplexity uses to function properly. Ad-blockers may identify parts of the website as ads or trackers and block them, which can disrupt the normal functionality of the platform. Some ad-blockers use aggressive filtering lists that may include domains or resources required by Perplexity, mistakenly labeling them as unnecessary or intrusive.
Also, ad-blockers can interfere with cookies that the platform uses for user authentication or session management.

To try to resolve such issues, you can:

• Whitelist Perplexity's domain in your ad-blocker.
• Temporarily disable the ad-blocker while using the platform.
• Adjust the ad-blocker's settings to ensure necessary scripts and cookies are not blocked

Also, try switching your DNS to a public DNS like Google (8.8.8.8) or Cloudflare (1.1.1.1) in case Bitdefender's web filtering interferes with domain resolution. Are you also using a VPN connection?

Regards,

Alex