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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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INFO: Bitdefender Safepay Not Allowing Access To Some Banking Websites [Latest Updates]
Hello. Anyone experiencing Bitdefender Safepay not allowing access to some banking websites (Wells Fargo Bank, Lloyds Bank, etc.) on a Windows device, here are the latest updates on the issue. Update 1 - August 19, 2025: This is a known issue by now, the dev team managed to detect an incompatibility between Safepay and the…
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INFO: Bitdefender Is Corrupting Emails In Outlook And/Or Thunderbird [Latest Updates]
Hello. Anyone experiencing Bitdefender corrupting emails in Outlook and/or Thunderbird (Bitdefender converting html emails to plain text, Outlook inbox getting emails in MIME format, Outlook emails have no content, etc.) on a Windows device, here are the latest updates on the issue. Update 1 - August 14, 2025: The…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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Can't activate 5th license
Hi. I have an active five license Total Security sub. I am trying to add a fifth PC but it's saying I'm over my license count and need to add more. As you can see from the screenshot below, I only have four active, and it's not allowing me to add the fifth: I opened a ticket with support but also wanted to see if anyone…
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Who wants to use Bitdefender Premium VPN services on Apple TV?
I recently switched from an Android based mediacenter (Nvidia Shield TV) to the recent Apple TV 4K 2022 model. Because I'd like to view films and series which are not available in my region I'd like to use the Bitdefender Premium VPN services on my Apple TV as I used it on my Shield TV before. Unfortunately the BD-VPN app…
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Missed Enable System Extension Warning for parental control and it won't come back.
I'm trying to install the parental control app on Mac OS Sequoia 15.6.1. Unfortunately, I've missed the warning for enabling the network extension on install and clicked OK by accident. Now I can't seem to enable it in network extentions (in fact, it doesn't even appear). I've tried uninstalling and reinstalling but the…
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Download and install app for Sam's Club
I'm unable to download and install the app for Sam's Club. I'm a paying member of that club and need to be able to use the app for my purchases and search. Please advise what I can do to restore the app. Thanks
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SafePay and VPN
VPN is active on the desktop but appears inactive in Safe Pay. I have made all the settings. What should I do?
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Bitdefender passwoord manager renew subscription
Anyone have an idea how I can solve this, I have had a new email address for 2 years. The registration of Bitdefender Password Manager is still on my old email address which I can no longer access. That email address has been deleted by my previous provider (scarlet). Now my Bitdefender Password Manager will be renewed on…
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geen activeringscode
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How can I turn off the anti spam toolbar in TB?
Hi, how can I permanently deactivate the Bitdefender anti-spam toolbar in Thunderbird? Turning the anti-spam module off in Bitdefender has no influence and if I deactivate the add-on in Thunderbird (or even delete the *.xpi file in the profile) it’s back again after restart. I asked the same via email form to the support –…
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[Feature Request] Support Vivaldi Browser
It would be great if Bitdefender would officially support the Vivaldi Browser. So that you can also select the Vivaldi browser under Anti-Tracker.
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[Feature Request] Deinstallation auch mit Passwort schützen
Hallo, man kann die Einstellungen von Bitdefender, mit einem Passwort schützen. Auch wenn ein Passwort gesetzt ist, kann man Bitdefender ohne weiteres deinstallieren. Das gibt mir etwas zu denken. Klar, man braucht Adminrechte um etwas zu deinstallieren aber wenn der Account die Rechte hat, ist es ja extrem leicht, den…
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Bitdefender AV Plus and Mullvad VPN Conflicting?
I was wondering if BD is aware of a conflict between the Bitdefender software and the Mullvad VPN service, particularly when Windows starts up and loads Bitdefender and I presume authenticates the user's BD account and subscription. If connected to Mullvad, upon Windows startup the BD service will fail on Windows 11…
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When will Arabic be available for your favorite Bitdefender products?
I live in Egypt and I've noticed that there are competing products to Bitdefender that support the Arabic language. I hope Arabic is available in Bitdefender products. I don't want to give up using Bitdefender because of the language's unavailability. Please help me 🙏 simplify the use of Bitdefender My preferred language.
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I have been trying to block a popup called www.energybot.com without success.
This situation began when I regretfully used energybot.com to find electric power options and now cannot get rid of it. When I visit any website after closing it, the energybot.com website comes up. I have selected settings in Edge , then cookie management, blocked energybot.com with no success I have also done this on…
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Optional file/folder scan alerts in Android app
Hello Bitdefender Team, I’ve been a happy user of Bitdefender Mobile Security, but I noticed that unlike the PC version, the Android app does not allow scanning of individual files or folders — it only scans apps/APKs. I understand that Android restrictions prevent antivirus apps from removing threats in certain system…
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How poor is securepass?
How did you go back to passowrd manager, securepass is terrible? Only got it on one machine so far, but just not syncing. tried talking to support and they just kept messing me around, and expecting me to put time into letting them know repeatedly what the problem. They forced me onto it mid contract after are rebuild ona…
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Ugulama Kilidi
Android sistemde uygulama kilidi maalesef çalışmıyor, çoğu uygulamalarda çalışmıyor bu benim için bir hayal kırıklığı, Uygulamanın ücretli sürümünü kullanıyorum, süresi bitince kullanmayı düşünmüyorum ayrıca size ulaşmak çok zor, basit olabilir etrafımda tavsiye etmiyorum.😒
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Bitdefender Services Are Not Responding. Please Restart the computer...
I usually get "Bitdefender Services Are Not Responding. Please Restart the computer..." when i launch my win 11 and i also sent a support ticket to the bitdefender support and got no response. How can i fix this?
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'malicious command lines' whenever i starts my laptop
Whenever i starts my laptop, bitdefender always runs at 80%cpu. After a while it notifies 'malicious command lines have been passed to multiple application' and to powershell.exe. this rly slows my laptop down :(
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Bitdefender VPN on iPhone causing random disconnects — anyone else seeing this?
I’ve been using Bitdefender VPN on my iPhone (iOS 17.5.1), and recently I’ve noticed that it randomly disconnects in the background without showing any warning. The icon disappears, but the app still shows “connected” until I manually refresh it. This gets tricky because I’ll only realize it when I check my network traffic…
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constant logout from SecurePass
Hi, I am using the SecurePass extension on Firefox (with my laptop) and SecurePass on Android on my mobile. For both applications I am frequently logged out when I want to use them. For example, I use it one day, and the next day or even later the same day I have to enter all my credentials again (email, password, passcode…
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BMS For Android: Call Blocking Recognizes Legitimate Telephone Calls As Suspicious/Unwanted Calls
Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 15 With Latest Android Updates Installed One UI 7.0 Android Security Patch Level July 1, 2025 Google Play System Update July 1, 2025 BD Mobile Security 3.3.276.2517 Since yesterday, the Call Blocking feature started to recognize legitimate telephone calls as…
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Constantly getting signed out my Bitdefender account (Windows 10)
A few days ago I received a pop up on my PC saying that I was not logged into my Bitdefender account. I tried logging in but the software kept crashing so I reinstalled it and I was able to log in. Shortly after, I noticed that I was logged out yet again and I had to reinstall it to sign in because it kept crashing again.…
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June 20, 2025: Constant SecurePass "Unlock your Vault" pop-up request
Hello! I've searched for and read a few discussions related to the issue of the Bitdefender SecurePass extension asking continually for you to enter your PIN code or master password. The pop-up says, "Unlock your Vault" and "Your Vault is locked due to inactivity/Use your PIN code to unlock it." I'm using Chrome, which is…
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Ultimate Security Plus Support and access Questionable
I am a new subscriber to the identity product, but have been a happy long time Total Security subscriber. I have had multiple problems connecting to the identity component and very little success from Identity Force Security support team. In fact, if it wasn't for Flexx's responses on this forum, I'd be out in the cold.…
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Bitdefender Central remote anti-theft actions are not working
I've installed Bitdefender anti-virus and VPN software on both my laptop and also my android device. The software on both devices meet all system requirements and function properly but when I attempt to use Bitdefender Central to push any remote action to another device I get an endless pending status for that action. All…
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I can't have access to the Video and Audio Protection Tab
Hi, Bitdefender seems to be blocking my camera since 1 week or so on Discord and I've read many support threads how to fix it but sadly there is no Video and Audio Protection Tab in my BitDefender. How can I access it otherwise? In Central, can't find it neither. Thanks!
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Bitdefender firewall nordvpn threat protection issue
Hi everyone, When the nordvpn threat protection pro is turned on the bitdefender firewall does not create rules or enforces existing rules for webbrowsers like firefox and edge. It's only the "advanced browser protection" and "ad and tracker blocker" that are interfering with the bitdefender firewall. When these 2 features…
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for requesting a refund within 30 days, ive start 2 tickets and no reply at all for 20 days
bitdefender offers 30 days refund for renewal, and i requested it aug 13th, i have not gotten any reply at all so that i started another ticket at aug 25 its already 12 days now and still havent gotten any reply. are they trying to wait untill i pass the 30 days limited and deny my refund? anyone has the same issue?
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Confirmation the connection between VPN's sudden drop in speed to web disconnections and viruses
Hello Bitdefender lab Because a few days ago, I stumbled upon the Dell computer USB RECOVERY software either can't find the windows 11 system online, or find the ISO file is only 800MB, and then because of the accidental installation of the OUTBYTE driver updater and update 10 drivers found that the network is often…
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How to stop notification in notification bar.
Hello my friends, I'm getting this notification regularly again (see attachment). I find it very annoying! Can someone tell me how to disable this notification? I don't plan on enabling this feature, so I don't want to receive any more notifications. Thanks in advance.