hi , can I ask if I can get a refund for the renewal subscription? And how long will the refund process take? It’s urgent and I need help.!
Kindly have a look at the link provided below.
https://www.bitdefender.com/consumer/support/answer/7217/
For more information, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get an immediate update, kindly use the chat option. Also, ensure that you don’t have any ad blockers or privacy extensions enabled, as these may prevent the chat window from appearing.
Bitdefender support may request diagnostic logs and will guide you through the process of generating them.
Regards