It seems to me that when the anti-theft function on my Android ‘phone takes a photo it is using the rear-facing camera. Could this be the case and in which case how can I correct it?
Thank you.
Well, this is strange, because the front camera should be used in the case of anti-theft—unless your smartphone has only a rear camera and no front camera. More information on this can be provided by Bitdefender Support.
Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get an immediate update, kindly use the chat option. Also, ensure that you don’t have any ad blockers or privacy extensions enabled, as these may prevent the chat window from appearing.
Additionally, @agozob may also be able to provide some insights here.
Regards
Hello @Kick ,
Try to reinstall the Mobile Security app on your phone, then enable/disable the 'Snap Photo on Failed Unlock' option a few times, and test again. If this doesn't make any difference, use the link provided by Flexx above to contact the Bitdefender Support teams and make sure to let them know the type of device you are using, OS and app version.
Let us know how it goes.
Hi,
I'm not saying that this is the ideal workaround, nor that it will solve the issue altogether, but I think it would be the first troubleshooting step to try. Reinstalling is fairly easy. In any case, the device brand may also play a role, and if this is indeed a bug, specific to that OS/device, then the Support teams will be able to address it and escalate accordingly. So far, I haven't seen other similar cases, but I think it's something worth investigating further.
Thanks for all your responses. Regarding OS/device, my ‘phone is a Samsung Galaxy S23+ running Android version 13, UI version 5.1.
It would be interesting if others encountering similar issues are using similar hardware/software?
