Error message "your email account is already linked to a Digital Identity Protection Subscription"

I have a Bitdefender Ultimate Small Business Security subscription and am trying to monitor my email address under identity protection however I receive the following error message " your email account is already linked to a Digital Identity Protection Subscription" I opened a ticket (1010262120) with technical support on the 1st June 2025 and as of 21st July 2025 there is no resolution. Does anyone know how to resolve this issue ? Is anyone else experiencing the same problem ?

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Flexx

https://community.bitdefender.com/en/discussion/104652/error-message-your-email-account-is-already-linked-to-a-digital-identity-protection-subscription

@Alexandru_BD can look into this for you.

Regards

Alexandru_BD

Hello,

You should expect a response from the Support teams today.

Regards

jwre

Hello,

Thank you for your message. I did receive a message from the support team today, please see below. However this is the same message I have been receiving for over a month. I still have no idea what the issue is, what is being done to resolve it and any type of estimation as to when the problem will be resolved. We have no email protection on any email address and this after our account has been reset 3 times. Can you please go back to your support team and request them to provide an update over above an apology and "we are working on it". Thank you for your help. Regards.

Support Team Response:

Hello Johnathan,
First of all, please accept my apologies for my late reply. It was by no means intended, just that we are currently receiving a higher number of requests than usual and it takes longer for us to reply.

We are working around the clock in order to improve our response time and I am sure that in the future you will notice a significant improvement.
Additionally, I wish to apologize for any inconvenience that this situation might have caused.
I've forwarded the details to our development team for further investigation. Rest assured that I will return to you as soon as we have an update for this situation.
Thank you for understanding and have a lovely day ahead!
Best regards,

jwre

Ticket opened 1st June 2025 as of 18th August 2025 still unresolved. Can anyone in Bitdefender support team help to this resolved ?

Last response from support 8th Aug 2025.

Hi,
Thank you for the information.
I have forwarded it to our developers for analysis.
We will keep you updated on the progress of our investigation.
Have a great time ahead!

Best regards,

Alexandru_BD

Hi,

You will receive an update from the Support teams asap.

Thanks!