Over the past week I've all of a sudden had multiple blocked attacks on one device on my network. I haven't changed anything about it, downloaded anything suspicious, exposed it to anything. All of them seem to be coming from random I.P addresses I can't match to anything on my network. What is causing this and how do I stop it?
Hello. First, take screenshot(s) of the issue, create a log file on your Windows device using Bitdefender Support Tool, by following these steps: https://www.bitdefender.com/consumer/support/answer/1733/ and create a log file on your Windows device using BDsysLog, by following these steps: https://www.bitdefender.com/consumer/support/answer/1922/ Next, contact Bitdefender Consumer Support by e-mail: https://www.bitdefender.com/consumer/support/help/ with short description of the issue. After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number. Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log files you already created in the first step. Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue. Remember that the screenshot(s) and the log files will help a lot to the support engineers for better and faster investigation on your issue and finding a solution. NOTE: If any of the log file is larger than 25MB, you can upload the log file here: https://upload.bitdefender.net/ After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support. Regards.
