Bitdefender Free for Android - Connectivity & Automatic Scan Failure in Syria

Hiba

Dear Bitdefender Support Team,

I am writing to report a critical issue with the Bitdefender Antivirus Free app for Android. The application was working perfectly on my device for a long time, but it has recently stopped functioning correctly.

Here are the main problems:

* Network Connectivity Failure: The app cannot connect to your servers to perform a scan. Any scan attempt fails with a network error unless I use a VPN. The manual scan only works when a VPN is active.

* Automatic Scan Failure: The "on-install" automatic scan feature has completely stopped working. When I install a new app from the Play Store, Bitdefender no longer scans it automatically. I only receive a notification that says, "The app you just installed requires scanning before being used!"

I want to confirm that I have tried all the recommended troubleshooting steps, including:

* Granting all necessary permissions (especially the Accessibility Service).

* Setting the battery optimization to "Unrestricted" / "Never Sleeping".

* Clearing the app's cache and data.

* Performing a full, clean reinstallation of the app (uninstall, reboot phone, reinstall).

None of these actions have solved the problem.

Since the app suddenly requires a VPN to work and I am located in Syria, I suspect that my local Internet Service Provider (ISP) may have recently started blocking access to Bitdefender's servers.

Could you please investigate this from your end? The app has become very inconvenient to use without its core automatic protection feature.

Thank you for your support.

Flexx

https://community.bitdefender.com/en/discussion/104692/bitdefender-free-for-android-connectivity-automatic-scan-failure-in-syria

I'm also using Bitdefender Antivirus Free for Android (free version) and Bitdefender Mobile Security (paid version) on my Android devices, and both are working normally — scans run and servers connect properly with or without Bitdefender VPN.

In your case, it does seem likely that your local ISP in Syria might be blocking access to Bitdefender servers. Alternatively, if you're using a third-party VPN (not Bitdefender), I recommend checking its settings — it might be interfering with Bitdefender ability to connect properly.

You can also try uninstalling and reinstalling the Bitdefender Antivirus Free app to see if that resolves the issue.

For more information, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/

Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.

To get an immediate update, kindly use the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.

@Alexandru_BD or @agozob may also be able to provide some additional insights here.

Regards