Hello there, I've mistakenly run malware in my PC. I put something like cloudflare initiation in windows + run. I've run full scan using my bitdefender. But nothing found, any suggestion ?
Thanks before
Maybe run a second opinion scanner like norton power eraser or malwarebytes free , see if that finds anything.
If Bitdefender has not detected any threats, it means your system is clean. However, sometimes malware hides deep inside the system where the standalone Bitdefender product may not be able to detect it. This is where Bitdefender Rescue Environment comes into play. Kindly run a scan with Bitdefender Rescue Environment by following the steps in the linked guide below.
https://www.bitdefender.com/consumer/support/answer/29132/
Additionally, perform the below steps.
1) Restart your PC in safe mode. You can follow this guide: https://www.bitdefender.com/consumer/support/answer/2129/
2) Open the Run command and execute the following commands one by one:
temp – delete all the files in the folder.
%temp% – delete all the files in the folder.
prefetch – delete all the files in the folder.
3) Look at your Startup programs and turn off anything you don’t recognize: https://support.microsoft.com/en-us/windows/configure-startup-applications-in-windows-115a420a-0bff-4a6f-90e0-1934c844e473 or https://www.microsoft.com/en-us/windows/learning-center/take-control-of-windows-startup
You can also download and use Autoruns ( https://learn.microsoft.com/en-us/sysinternals/downloads/autoruns ), a free advanced startup management tool developed by Microsoft. It shows you all programs and services that start automatically, including those not listed in Task Manager. It’s very useful for deeper control over startup processes.
4) Restart your PC in normal mode by unselecting the option to run the system in Safe Mode, then click 'Apply.'
5) Reset your web browsers:
Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en
Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
Microsoft Edge: https://malwaretips.com/blogs/reset-microsoft-edge/
Opera: https://browsersolution.com/reset-opera-browser
Vivaldi: https://help.vivaldi.com/desktop/install-update/full-reset-of-vivaldi/
Brave: https://support.brave.com/hc/en-us/articles/360017903152-How-do-I-reset-Brave-settings-to-default-
6) Reset the Windows host file to default. You can find instructions here: https://support.microsoft.com/en-us/topic/how-to-reset-the-hosts-file-back-to-the-default-c2a43f9d-e176-c6f3-e4ef-3500277a6dae
7) Run Disk Cleanup using this guide: https://support.microsoft.com/en-us/windows/disk-cleanup-in-windows-8a96ff42-5751-39ad-23d6-434b4d5b9a68
If you are still unsure, you can contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/help/
Select, How to's & Troubleshooting Bitdefender products→Troubleshooting→I don't know→Contact Support→ You will get the option of chat, call or email.
To get an immediate update, kindly use the chat option. Also, ensure that no ad blockers or privacy extensions are enabled in your web browser, as they may prevent the chat window from appearing.
Bitdefender support may request diagnostic logs and will guide you through the process of generating them.
Regards
